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Careers with Hellios

We are always seeking to recruit talented people that agree with our values, taking great pride in all we do and are fully committed to delivering the best possible service.

If you are interested in a career with Hellios please submit your recent CV or résumé to careers@hellios.com . You should include a covering letter explaining why you would perform well in the role for which you are applying, with reference to the key requirements of the job specification and examples from your own experience.

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Working Environment

“We work in a very supportive environment and you can ask questions or seek guidance without being judged”.

Team Huddle

“Every morning my team meets in a huddle to review the previous day and to share their successes and review anomalies. A really good way of energising our team”

Team Meeting

“My background is customer service and Hellios' approach is totally different - it's all about quality and teams getting the right outcomes for our customers rather than volume of calls”

The Team

Benefits

  • Joining a young and innovative company
  • Training and staff development
  • 25 days holiday per annum plus bank holidays
  • Flexible working
  • Regular social events
  • Company shared lunch
  • Pension scheme
  • Complimentary fruit and snacks
  • Free car parking

First few months at Hellios

Part of our selection process is to integrate people into our business as quickly and as smoothly as possible. Everyone has an induction programme to introduce them to all parts of our business and to understand different roles and responsibilities. A thorough induction is key to retaining our people and helping them to be effective at work.

Here are comments about our induction programme:

“I remember being introduced to everyone on my first day and that made me feel really welcome” “My induction and training was thorough and there was an assurance that no question was seen as stupid. A lot of time is spent on understanding calls and listening to others before you are involved”

Working at Hellios

Our Culture and Working Environment

At Hellios our collaborative culture applies to our own people as well as our customers. Everyone is expected to provide a high-quality service with close attention to detail irrespective of their role. We employ a diverse group of people and we strive to engage with them from many different perspectives to achieve job satisfaction and enjoyment at work.

Work life balance and enjoy being at work

A high priority for Hellios is to create a good work life balance and make coming to work enjoyable. Hellios offers flexible working, shared company lunches and regular social events.

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The Team

“Our culture is relaxed, fun and sociable with friendly teams and people who respect each other”.

Social events

“Regular shared lunches, Company wide events to celebrate success, our Christmas party and other summer activities all help with bonding and getting to know each other”.

Training and Development

Hellios invests in regular programmes of training and development to make our people more effective at work. We offer bespoke training in customer service and service delivery as well as management training accredited to the Institute of Leadership and Management.

Programme in Service Delivery

“The benefit of the workshop was giving me the confidence to know how to add value to a meeting with my customers."

Programme of Workplace Excellence

“The business tools really helped me to calibrate communication with colleagues by recognising that people have different styles and ways of working. It helped me understand why people behave in certain ways at work.”

Career development

One of the upsides of working for a small, dynamic business is that there are lots of opportunities for career development. As part of our organic growth some people’s roles have changed significantly, and they have taken on more responsibility as technical leads, service delivery managers or used their experience in customer service to transfer into product development and business analysis. With a solid foundation in customer service, the sky’s the limit!

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Case Study

 
 

“My career at Hellios started on a temporary basis and within a short time of joining I was offered a permanent role. I changed my personal plans to start working at Hellios and as the opportunities have presented themselves, I have not looked back. I have had lots of input into my current role on one of the customer service teams, my experience has been called upon and I have had the chance to lead by example, to mentor and support my colleagues from the outset. My role has evolved over time and the opportunity to take a customer facing role to two major banks was made available. This was an interesting role especially as it was new exciting to be one of the pioneers. More recently I was appointed as one of the Technical Leads for the customer service team and have responsibility for content of calls, quality of service and delivery. Which plays more to my strengths. I enjoy recruiting and training new hires and being the first point of support for anomalies and issues encountered by colleagues. I am attracted to the ethos of Hellios and the desire from the top to deal professionally and to a high standard with our clients and with the people who work within the organisation. In my case, our managers listened, respected and recognised the direction in which I wished my career to develop”.

Ken Gillings, Technical Lead, Supplier Support Team

Case Study

 
 

“My career expectation has been exceeded as my role has changed a lot over three years.  I started in Operations and by speaking with customers was the best way to learn the business, our processes and how to answer customer queries.   I moved role to review the data submitted by our customers and from there took on a technical lead role which requires high attention to detail among other things.   Being a technical lead is a good bridge towards a management role, something I hope to be considered for in the future” I’m also point of contact for one of our customers in the defence industry and this broadened my knowledge and skills of our service from a customer’s perspective” Hellios is a niche business and I joined with no prior knowledge of its service, but I was attracted to the opportunities of a growing business.  I can see others around me who have also moved into areas to which they are most suited. Communication is one of the challenges for this business especially as its growing quickly, but it’s got so much better and we are kept informed regularly. It is easy to talk to the managers at Hellios and as well as my appraisal, I have also had regular conversations about my preferred career path and destiny rather than being told what to do.”

Vicki Fleetwood, Technical Lead and Service Delivery Manager

Case Study

 
 

Ted graduated with a Degree in History from Liverpool University before going on to achieve a Masters Degree in Media Journalism from Manchester Metropolitan University. He was hired as a Customer Service Advisor in 2017 providing first line support to our supplier customers. There were only 20 members of staff when he first joined the business, which gave him the opportunity to really learn about each area of the Company and opened up prospects for him to manage his first account. He progressed within Hellios to become a Service Delivery Manager looking after four accounts in the banking sector.  After a year in this role, Ted further progressed his career and was promoted to be responsible for our services in two sectors, Retail and Financial Services. He has recently been appointed to leadership role at our new office in Spain. Ted was drawn to Hellios by the challenge of learning about supplier information. He also believes in the Company’s ethics of helping eradicate modern slavery. Ted’s journey with Hellios has been positive as he continues to develop his knowledge and skills. A few words from Ted himself on his experience with the business and to prospective graduates: “The company is warm and welcoming with many opportunities for progression and training is provided to enhance your skills. As a small growing business everyone is listened to, and you have the opportunity to influence decisions with your input.”

Ted Thompson, Country Manager (Spain)

Case Study

 
 

Becca graduated with a Bachelor of Science degree in Mathematics from the University of York in 2012. After an initial career in retail management, Becca joined Hellios in September 2019 as a Customer Service Advisor and, just under a year later, took up her current role as a JOSCAR Service Delivery Manager. She was drawn to Hellios  for a number of reasons, including the company’s reputation and ethos. She was excited to be able to combine her experience and passion for helping customers and keen interest in data analysis within new industries. Becca has received ongoing training throughout her time at Hellios and has been encouraged to continue developing her skillset. This year, she has been involved in the design and successful launch of a series of webinars made available to all JOSCAR registered companies across the Defence industry. “I love working at Hellios, everyone across the whole company is extremely friendly and supportive and I thoroughly enjoy working with our amazing customers, especially across the Defence and Aerospace sectors on JOSCAR. It’s wonderful to work for a business that upholds such great principles and values with their employees and customers. I’m grateful to have been able to enhance and expand my skills during my time here and to have been given opportunities to progress - I’m excited to see what the future holds!”

Becca Poole, JOSCAR Service Delivery Manager

Personal development

Personal development is high on our agenda at Hellios and we have found one of the most successful ways is to give our people the chance to work outside their usual environment.

Hellios works with The Outward Bound Trust to offer personal development through the outdoors including a weekend residential programme in the Lake District.

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Outward Bound Trust

“It was a great bonding experience – a completely new experience for most of us”.

Conferences and events

“The exhibitions give you a real insight into customer relationships”

Current Opportunities

We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.

JOB DESCRIPTION

KEY RESPONSIBILITIES

  • Create/Implement any new UI / Frontend features or enhancements for Hellios web-based Supplier Management System.
  • Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.
  • Contribute ideas to the improvement and continuous evolution of all IT and software for Hellios and their customers.
  • Participate in daily scrum stand up with your peers to ensure a culture of transparency, collaboration, and inclusiveness.
FURTHER INFORMATION
  • Performance related bonus
  • 25 days holiday
  • Company healthcare scheme
  • Company pension scheme
  • Blended working
  • Refer A Friend scheme
  • Regular social activities

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JOB DESCRIPTION

To support the growth of the organisation we are looking for a talented Event Manager to take the lead on planning, promoting, and ensuring the smooth running of events across all our subsidiaries.  Notably, two bi-annual Hellios conferences and managing our attendance at two/three small annual tradeshows.  Our ideal candidate will be a lover of organising, to-do lists and problem solving under pressure. You will be part of a small but growing team, therefore a can-do, roll your sleeves up and get stuck in mentality will be vital.

KEY RESPONSIBILITIES
  • Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets)
  • Research venues, suppliers, and contractors, and negotiate prices
  • Manage and coordinate suppliers and all event logistics (for example, venue, catering, travel)
  • Manage all pre-event planning, organising guest speakers and delegate packs
  • Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget
  • Organise facilities for car parking, traffic control, security, first aid, hospitality and the media
  • Make sure that insurance, legal, health and safety obligations are followed
  • Oversee the dismantling and removal of events and clear the venue efficiently
  • Produce post-event evaluation to inform future events
FURTHER INFORMATION The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners, and the way we work with our customers please visit our website at http://www.hellios.com

Benefits include:
  • 25 days holiday per annum.
  • Company pension scheme
  • Company sickness scheme
  • Paid compassionate leave
  • Good career prospects with a fast-growing business
  • Blended working with remote working a few days a week possible
  • Travel within the UK (and Europe) will be required to support on the delivery of events
A period of training will be given with our customer service teams to develop a detailed knowledge and experience of Hellios operational processes

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JOB DESCRIPTION

To lead the industry sector communities including developing a strategic plan and working with individual buyers.  Working with buyers to ensure that they move steadily up the buyer maturity index and working with the Head of Buyer Management to develop forward plans for supplier onboarding.  To lead the team of Service Delivery Managers to achieve the agreed objectives in a timely way.     KEY RESPONSIBILITIES  

  • Developing a sector strategic plan for the next three years
  • To forecast the resources and systems that will be required to deliver the agreed budget and targets
  • To monitor sector performance against revenue and manage costs
  • To become more involved in new business sales to buyers in the industry sector
  • To work with buyers to ensure they adopt the system, improve their use of it and understand the tools that are available
  • To develop plans to ensure the full onboarding of suppliers within the community
  • To work with the Head of Buyer Management to improve process efficiency and maintain high quality of service delivery
  • To be a sector leader including presentations at conferences, thought leadership and building relationships with key industry bodies
  • To report regularly to the Head of Buyer Management and escalate any significant issues to a member of the Senior Management team
  • To lead a number of Service Delivery Managers to achieve the sector strategy and motivate and manage them to be a high performing team
  • To carry out line manager duties including regular appraisals and to address any staff issues in a timely manner within the Company’s framework of policies and procedures
Benefits include:
  • 25 days holiday per annum
  • Peformance-related bonus scheme
  • Company pension scheme
  • Company sickness scheme
  • Paid compassionate leave
  • Provision of company equipment, including laptop and mobile phone
  • Good career prospects with a fast-growing business
  • Blended working with remote working a few days a week possible
  • Travel within the UK will be required to visit client sites

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JOB DESCRIPTION

Key requirements Manage several customer accounts through:

Customer Success and Service Delivery
    • Create an engaged relationship with your Buyer customers to maximise customer success and service delivery
    • Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach
    • Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution
    • Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data quickly and easily
    • Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds
    • Ensure Supplier escalations are correctly managed and an escalation process is in place with the Buyer(s) for successful resolution
  • Work with colleagues to maintain the quality of Hellios’ data and systems
  • Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios’ markets
  Budget and Reporting
  • Participate in the budget creation process for each of your Buyer accounts, setting an achievable and realistic target for each month
  • Maintain and update actionable account plans for each Buyer
  • Provide a regular progress status report to the Sector Manager
  • Creation and presentation of adhoc internal reporting
  Relationship Building
  • Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the Buyer customer
  • Create and develop relationships with the Buyer decision makers and all buyer members involved in using Hellios systems and services, especially those involved in the process, end users of the data and senior members of the Buyer organisation
  Monitoring performance
  • Assess the Buyer against the Buyer Maturity Index to check that they are getting the best value from the use of the system.
  • Report performance to Sector Manager as required
  • Escalate issues to Sector Manager when identified
  Training and Development
  • Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality
  • Organise refresher training for your Buyer from time to time
  • Identify training needs and adapt training approach to suit those needs
  • Ensure training covers benefits, not just features
  • Make recommendations for training including coaching, mentoring
  Further information
  • Competitive salary
  • Benefits include:
    • Performance related bonus
    • Company laptop and mobile
    • Company credit card
    • 25 days holiday per annum
    • Company pension scheme
    • Company sickness scheme
    • Paid compassionate leave
    • Flexible working arrangements between office and home
    • Flexi Friday scheme
    • Refer A Friend scheme
    • Regular social events
    • Free car parking
  • Good career prospects with a fast-growing business
  • A period of training will be given with our customer service teams to develop a detailed knowledge and experience of Hellios operational processes

APPLY FOR THIS JOB