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“My career at Hellios started on a temporary basis and within a short time of joining I was offered a permanent role. I changed my personal plans to start working at Hellios and as the opportunities have presented themselves, I have not looked back.

I have had lots of input into my current role on one of the customer service teams, my experience has been called upon and I have had the chance to lead by example, to mentor and support my colleagues from the outset.

My role has evolved over time and the opportunity to take a customer facing role to two major banks was made available. This was an interesting role especially as it was new exciting to be one of the pioneers. More recently I was appointed as one of the Technical Leads for the customer service team and have responsibility for content of calls, quality of service and delivery. Which plays more to my strengths. I enjoy recruiting and training new hires and being the first point of support for anomalies and issues encountered by colleagues.

I am attracted to the ethos of Hellios and the desire from the top to deal professionally and to a high standard with our clients and with the people who work within the organisation. In my case, our managers listened, respected and recognised the direction in which I wished my career to develop”.

“My career expectation has been exceeded as my role has changed a lot over three years.  I started in Operations and by speaking with customers was the best way to learn the business, our processes and how to answer customer queries.   I moved role to review the data submitted by our customers and from there took on a technical lead role which requires high attention to detail among other things.   Being a technical lead is a good bridge towards a management role, something I hope to be considered for in the future”

I’m also point of contact for one of our customers in the defence industry and this broadened my knowledge and skills of our service from a customer’s perspective”

Hellios is a niche business and I joined with no prior knowledge of its service, but I was attracted to the opportunities of a growing business.  I can see others around me who have also moved into areas to which they are most suited.

Communication is one of the challenges for this business especially as its growing quickly, but it’s got so much better and we are kept informed regularly.

It is easy to talk to the managers at Hellios and as well as my appraisal, I have also had regular conversations about my preferred career path and destiny rather than being told what to do.”

Ted graduated with a Degree in History from Liverpool University before going on to achieve a Masters Degree in Media Journalism from Manchester Metropolitan University. He was hired as a Customer Service Advisor in 2017 providing first line support to our supplier customers.  

There were only 20 members of staff when he first joined the business, which gave him the opportunity to really learn about each area of the Company and opened up prospects for him to manage his first account. He progressed within Hellios to become a Service Delivery Manager looking after four accounts in the banking sector.  After a year in this role, Ted further progressed his career and was promoted to be responsible for our services in two sectors, Retail and Financial Services. He has recently been appointed to leadership role at our new office in Spain.

Ted was drawn to Hellios by the challenge of learning about supplier information. He also believes in the Company’s ethics of helping eradicate modern slavery. Ted’s journey with Hellios has been positive as he continues to develop his knowledge and skills.

A few words from Ted himself on his experience with the business and to prospective graduates: “The company is warm and welcoming with many opportunities for progression and training is provided to enhance your skills. As a small growing business everyone is listened to, and you have the opportunity to influence decisions with your input.”

Becca graduated with a Bachelor of Science degree in Mathematics from the University of York in 2012. After an initial career in retail management, Becca joined Hellios in September 2019 as a Customer Service Advisor and, just under a year later, took up her current role as a JOSCAR Service Delivery Manager. She was drawn to Hellios  for a number of reasons, including the company’s reputation and ethos. She was excited to be able to combine her experience and passion for helping customers and keen interest in data analysis within new industries.

Becca has received ongoing training throughout her time at Hellios and has been encouraged to continue developing her skillset. This year, she has been involved in the design and successful launch of a series of webinars made available to all JOSCAR registered companies across the Defence industry.

“I love working at Hellios, everyone across the whole company is extremely friendly and supportive and I thoroughly enjoy working with our amazing customers, especially across the Defence and Aerospace sectors on JOSCAR. It’s wonderful to work for a business that upholds such great principles and values with their employees and customers. I’m grateful to have been able to enhance and expand my skills during my time here and to have been given opportunities to progress - I’m excited to see what the future holds!”