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Careers with Hellios

We are always seeking to recruit talented people that agree with our values, taking great pride in all we do and are fully committed to delivering the best possible service.

If you are interested in a career with Hellios please submit your recent CV or résumé to careers@hellios.com . You should include a covering letter explaining why you would perform well in the role for which you are applying, with reference to the key requirements of the job specification and examples from your own experience.

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Our Graduate Management Development Programme

If you are unsure about which direction to take after university, our Graduate Management Development Programme is for you. This year-long placement will give you the confidence to take that first step into employment. It’s fully paid and structured to allow experience in each area of our business, and you’ll have fun joining in with our social activities that bring the teams together.

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Working Environment

“We work in a very supportive environment and you can ask questions or seek guidance without being judged”.

Team Huddle

“Every morning my team meets in a huddle to review the previous day and to share their successes and review anomalies. A really good way of energising our team”

Team Meeting

“My background is customer service and Hellios' approach is totally different - it's all about quality and teams getting the right outcomes for our customers rather than volume of calls”

The Team

Benefits

  • Joining a young and innovative company
  • Training and staff development
  • 25 days holiday per annum plus bank holidays
  • Flexible working
  • Regular social events
  • Company shared lunch
  • Pension scheme
  • Complimentary fruit and snacks
  • Free car parking

First few months at Hellios

Part of our selection process is to integrate people into our business as quickly and as smoothly as possible. Everyone has an induction programme to introduce them to all parts of our business and to understand different roles and responsibilities. A thorough induction is key to retaining our people and helping them to be effective at work.

Here are comments about our induction programme:

“I remember being introduced to everyone on my first day and that made me feel really welcome” “My induction and training was thorough and there was an assurance that no question was seen as stupid. A lot of time is spent on understanding calls and listening to others before you are involved”

Working at Hellios

Our Culture and Working Environment

At Hellios our collaborative culture applies to our own people as well as our customers. Everyone is expected to provide a high-quality service with close attention to detail irrespective of their role. We employ a diverse group of people and we strive to engage with them from many different perspectives to achieve job satisfaction and enjoyment at work.

Work life balance and enjoy being at work

A high priority for Hellios is to create a good work life balance and make coming to work enjoyable. Hellios offers flexible working, shared company lunches and regular social events.

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The Team

“Our culture is relaxed, fun and sociable with friendly teams and people who respect each other”.

Social events

“Regular shared lunches, Company wide events to celebrate success, our Christmas party and other summer activities all help with bonding and getting to know each other”.

Training and Development

Hellios invests in regular programmes of training and development to make our people more effective at work. We offer bespoke training in customer service and service delivery as well as management training accredited to the Institute of Leadership and Management.

Programme in Service Delivery

“The benefit of the workshop was giving me the confidence to know how to add value to a meeting with my customers."

Programme of Workplace Excellence

“The business tools really helped me to calibrate communication with colleagues by recognising that people have different styles and ways of working. It helped me understand why people behave in certain ways at work.”

Career development

One of the upsides of working for a small, dynamic business is that there are lots of opportunities for career development. As part of our organic growth some people’s roles have changed significantly, and they have taken on more responsibility as technical leads, service delivery managers or used their experience in customer service to transfer into product development and business analysis. With a solid foundation in customer service, the sky’s the limit!

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Case Study

 
 

“My career at Hellios started on a temporary basis and within a short time of joining I was offered a permanent role. I changed my personal plans to start working at Hellios and as the opportunities have presented themselves, I have not looked back. I have had lots of input into my current role on one of the customer service teams, my experience has been called upon and I have had the chance to lead by example, to mentor and support my colleagues from the outset. My role has evolved over time and the opportunity to take a customer facing role to two major banks was made available. This was an interesting role especially as it was new exciting to be one of the pioneers. More recently I was appointed as one of the Technical Leads for the customer service team and have responsibility for content of calls, quality of service and delivery. Which plays more to my strengths. I enjoy recruiting and training new hires and being the first point of support for anomalies and issues encountered by colleagues. I am attracted to the ethos of Hellios and the desire from the top to deal professionally and to a high standard with our clients and with the people who work within the organisation. In my case, our managers listened, respected and recognised the direction in which I wished my career to develop”.

Ken Gillings, Technical Lead, Supplier Support Team

Case Study

 
 

“My career expectation has been exceeded as my role has changed a lot over three years.  I started in Operations and by speaking with customers was the best way to learn the business, our processes and how to answer customer queries.   I moved role to review the data submitted by our customers and from there took on a technical lead role which requires high attention to detail among other things.   Being a technical lead is a good bridge towards a management role, something I hope to be considered for in the future” I’m also point of contact for one of our customers in the defence industry and this broadened my knowledge and skills of our service from a customer’s perspective” Hellios is a niche business and I joined with no prior knowledge of its service, but I was attracted to the opportunities of a growing business.  I can see others around me who have also moved into areas to which they are most suited. Communication is one of the challenges for this business especially as its growing quickly, but it’s got so much better and we are kept informed regularly. It is easy to talk to the managers at Hellios and as well as my appraisal, I have also had regular conversations about my preferred career path and destiny rather than being told what to do.”

Vicki Fleetwood, Technical Lead and Service Delivery Manager

Case Study

 
 

Ted graduated with a Degree in History from Liverpool University before going on to achieve a Masters Degree in Media Journalism from Manchester Metropolitan University. He was hired as a Customer Service Advisor in 2017 providing first line support to our supplier customers. There were only 20 members of staff when he first joined the business, which gave him the opportunity to really learn about each area of the Company and opened up prospects for him to manage his first account. He progressed within Hellios to become a Service Delivery Manager looking after four accounts in the banking sector.  After a year in this role, Ted further progressed his career and was promoted to be responsible for our services in two sectors, Retail and Financial Services. He has recently been appointed to leadership role at our new office in Spain. Ted was drawn to Hellios by the challenge of learning about supplier information. He also believes in the Company’s ethics of helping eradicate modern slavery. Ted’s journey with Hellios has been positive as he continues to develop his knowledge and skills. A few words from Ted himself on his experience with the business and to prospective graduates: “The company is warm and welcoming with many opportunities for progression and training is provided to enhance your skills. As a small growing business everyone is listened to, and you have the opportunity to influence decisions with your input.”

Ted Thompson, Country Manager (Spain)

Case Study

 
 

Becca graduated with a Bachelor of Science degree in Mathematics from the University of York in 2012. After an initial career in retail management, Becca joined Hellios in September 2019 as a Customer Service Advisor and, just under a year later, took up her current role as a JOSCAR Service Delivery Manager. She was drawn to Hellios  for a number of reasons, including the company’s reputation and ethos. She was excited to be able to combine her experience and passion for helping customers and keen interest in data analysis within new industries. Becca has received ongoing training throughout her time at Hellios and has been encouraged to continue developing her skillset. This year, she has been involved in the design and successful launch of a series of webinars made available to all JOSCAR registered companies across the Defence industry. “I love working at Hellios, everyone across the whole company is extremely friendly and supportive and I thoroughly enjoy working with our amazing customers, especially across the Defence and Aerospace sectors on JOSCAR. It’s wonderful to work for a business that upholds such great principles and values with their employees and customers. I’m grateful to have been able to enhance and expand my skills during my time here and to have been given opportunities to progress - I’m excited to see what the future holds!”

Becca Poole, JOSCAR Service Delivery Manager

Personal development

Personal development is high on our agenda at Hellios and we have found one of the most successful ways is to give our people the chance to work outside their usual environment.

Hellios works with The Outward Bound Trust to offer personal development through the outdoors including a weekend residential programme in the Lake District.

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Outward Bound Trust

“It was a great bonding experience – a completely new experience for most of us”.

Conferences and events

“The exhibitions give you a real insight into customer relationships”

Current Opportunities

We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.

JOB DESCRIPTION

KEY RESPONSIBILITIES

  • Create/Implement any new UI / Frontend features or enhancements for Hellios web-based Supplier Management System.
  • Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.
  • Contribute ideas to the improvement and continuous evolution of all IT and software for Hellios and their customers.
  • Participate in daily scrum stand up with your peers to ensure a culture of transparency, collaboration, and inclusiveness.
FURTHER INFORMATION
  • Performance related bonus
  • 25 days holiday
  • Company healthcare scheme
  • Company pension scheme
  • Blended working
  • Refer A Friend scheme
  • Regular social activities

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JOB DESCRIPTION

To Manage Relationship with multiple Buyer organisations, strengthening the relationship with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal. Manage several customer accounts through:  Customer Success and Service Delivery

  • Create an engaged relationship with your Buyer customers to maximise customer success and service delivery
  • Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach
  • Follow the onboarding process for both Buyer and Supplier from start to completion
  • Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution
  • Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data quickly and easily
  • Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds
  • Ensure Supplier escalations are correctly managed and an escalation process is in place with the Buyer(s) for successful resolution
  • Work with colleagues to maintain the quality of Hellios’ data and systems
  • Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios’ markets
Budget and Reporting
  • Participate in the budget creation process for each of your Buyer accounts, setting an achievable and realistic target for each month
  • Maintain and update actionable account plans for each Buyer
  • Provide a regular progress status report to the Sector Manager
  • Analysis of data to create actionable points for the Buyers
  • Creation and presentation of adhoc internal reporting
  Relationship Building
  • Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the Buyer customer
  • Create and develop relationships with the Buyer decision makers and all Buyer members involved in using Hellios systems and services, especially those involved in the process, end users of the data and senior members of the Buyer organisation
  Monitoring performance
  • Assess the Buyer against the Buyer Maturity Index to check that they are getting the best value from the use of the system.
  • Report performance to Sector Manager as required
  • Escalate issues to Sector Manager when identified
  Training and Development
  • Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality
  • Organise refresher training for your Buyer from time to time
  • Identify training needs and adapt training approach to suit those needs
  • Ensure training covers benefits, not just features
  • Make recommendations for training including coaching, mentoring etc.
FURTHER INFORMATION
  • Performance related bonus
  • 25 days holiday
  • Company sickness scheme
  • Company pension scheme
  • Paid compassionate leave
  • Blended working
  • Refer A Friend scheme
  • Regular social activities

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JOB DESCRIPTION

Hellios Systems are looking for a Data Science Analyst to join the team in Dublin. You will be tasked with helping to evolve our web-based Supplier Information & Risk management systems and business offerings. These Systems underpin the industry communities that rely on our highly accurate and compliant data services during their key supply chain/procurement management cycle. Our current technology stack includes some of the following…. Jaspersoft, React, Typescript, ECMAScript 6, C#, .Net Core, Entity Framework, Git, Azure DevOps, AWS, PostgreSQL, REST APIs and PHP KEY RESPONSIBILITIES

  • Utilize company resources to curate data;
  • Analyse the reporting requirement of our clients;
  • Generate standardised and custom reports as requested by client and business owners;
  • Design new data collection models to better collect information;
  • Coordinate with IT department to implement new models;
  • Perform data profiling to identify anomalies;
  • Develop protocol on how to best filter and variance;
  • Analyse data trends and business analytics and provide insights to the business.

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JOB DESCRIPTION

KEY RESPONSIBILITIES   We are looking for bright, motivated, and enthusiastic individuals to join our 12-month progressive Graduate management development programme here at Hellios. Designed to build the post-holder’s working knowledge, technical skills, commercial ability and awareness, operational understanding, and confidence. Graduates are placed in some of our key departments where they will be mentored by our Senior Management team, all Specialists within their own field, before going on to take up a permanent role with the Company as a professional in their own right and with a complete knowledge base.  The rotation may include time in Operations, Marketing, the CEO’s office and Account Management although this may change from time to time. The scheme will develop Graduates who can specialise in any one sector on completion of the programme, which allows full access into the inner workings of our Company. We are looking for a graduate who is keen to embrace the opportunity for a very rewarding long-term career within our Company.

Benefits of joining our Graduate Management Development Programme
  • Join us with a competitive starting salary
  • Develop a deeper understanding of the world of an SME
  • Own and deliver projects and contribute to shaping the future of our business
  • Have regular mentoring sessions with a member of the Senior Management Team
  • Be enrolled onto our management training and personal development to further your personal, professional and business skills to springboard your career
  • As a relatively young business we are lively, challenging and innovative, We are building communities of buyers and suppliers to use data in innovative ways that is attractive to our clients. You will be working with some of the largest businesses in the world to provide them with vital information about their supply chains
  Salary and remuneration This post will attract a competitive salary and our benefits include:
  • Structured training & regular personal development opportunities
  • 25 days holiday per annum
  • Contributory pension scheme within 3m of joining us
  • Blended working (minimum 2 days working at home and 2 days working in the office)
  • Provision of Company laptop
  • Refer a Friend scheme (applicable to some posts)
  • Free car parking
  • Programme of social events
    Further information The postholder will be required to work Monday to Friday, 37.5 hours per week.   The Company is looking to introduce flexible working to ensure a good work-life balance

 

Apply To apply please submit:
  • Your updated CV
  • A cover letter telling us what interests you about the role and us. And something about you too
 

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