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Careers with Hellios
We are always seeking to recruit talented people that agree with our values, taking great pride in all we do and are fully committed to delivering the best possible service.
If you are interested in a career with Hellios please submit your recent CV or résumé to careers@hellios.com . You should include a covering letter explaining why you would perform well in the role for which you are applying, with reference to the key requirements of the job specification and examples from your own experience.
Working Environment

“We work in a very supportive environment and you can ask questions or seek guidance without being judged”.
Team Huddle
“Every morning my team meets in a huddle to review the previous day and to share their successes and review anomalies. A really good way of energising our team”
Team Meeting

“My background is customer service and Hellios' approach is totally different - it's all about quality and teams getting the right outcomes for our customers rather than volume of calls”
The Team

Benefits
- Joining a young and innovative company
- Training and staff development
- 25 days holiday per annum plus bank holidays
- Flexible working
- Regular social events
- Company shared lunch
- Pension scheme
- Complimentary fruit and snacks
- Free car parking
First few months at Hellios
Part of our selection process is to integrate people into our business as quickly and as smoothly as possible. Everyone has an induction programme to introduce them to all parts of our business and to understand different roles and responsibilities. A thorough induction is key to retaining our people and helping them to be effective at work.
Here are comments about our induction programme:
“I remember being introduced to everyone on my first day and that made me feel really welcome” “My induction and training was thorough and there was an assurance that no question was seen as stupid. A lot of time is spent on understanding calls and listening to others before you are involved”Working at Hellios
Our Culture and Working Environment
At Hellios our collaborative culture applies to our own people as well as our customers. Everyone is expected to provide a high-quality service with close attention to detail irrespective of their role. We employ a diverse group of people and we strive to engage with them from many different perspectives to achieve job satisfaction and enjoyment at work.
Work life balance and enjoy being at work
A high priority for Hellios is to create a good work life balance and make coming to work enjoyable. Hellios offers flexible working, shared company lunches and regular social events.
The Team

“Our culture is relaxed, fun and sociable with friendly teams and people who respect each other”.
Social events

“Regular shared lunches, Company wide events to celebrate success, our Christmas party and other summer activities all help with bonding and getting to know each other”.
Training and Development
Hellios invests in regular programmes of training and development to make our people more effective at work. We offer bespoke training in customer service and service delivery as well as management training accredited to the Institute of Leadership and Management.
Programme in Service Delivery
“The benefit of the workshop was giving me the confidence to know how to add value to a meeting with my customers."
Programme of Workplace Excellence
“The business tools really helped me to calibrate communication with colleagues by recognising that people have different styles and ways of working. It helped me understand why people behave in certain ways at work.”
Career development
One of the upsides of working for a small, dynamic business is that there are lots of opportunities for career development. As part of our organic growth some people’s roles have changed significantly, and they have taken on more responsibility as technical leads, service delivery managers or used their experience in customer service to transfer into product development and business analysis. With a solid foundation in customer service, the sky’s the limit!
Case Study


Ken Gillings, Technical Lead, Supplier Support Team
Case Study


Case Study


Case Study


Personal development
Personal development is high on our agenda at Hellios and we have found one of the most successful ways is to give our people the chance to work outside their usual environment.
Hellios works with The Outward Bound Trust to offer personal development through the outdoors including a weekend residential programme in the Lake District.
Outward Bound Trust

“It was a great bonding experience – a completely new experience for most of us”.
Conferences and events

“The exhibitions give you a real insight into customer relationships”
Current Opportunities
We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.
Frontend Engineer
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 80 employees with offices in the UK, The Netherlands, Spain and Ireland and a turnover of more than £7m. The Company is continuing to grow quickly and a key part of this role is to prepare the Company for further growth. Hellios Technology Solutions is our subsidiary based in Dublin, Ireland and responsible for software development throughout the Hellios Group. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners and the way we work with our customers please visit our website at http://www.hellios.com.
- LOCATION: Dublin, Ireland
-
QUALIFICATION:
KEY REQUIREMENTS
Knowledge and experience
- 5 years or more commercial software development experience, ideally within an Enterprise Software product environment.
- Experience creating/building modern UI/Web responsive applications.
- Good experience working with HTML(5) and CSS(3).
- Experience working with API / webservices is an advantage.
- Exposure to cloud platforms, AWS an advantage.
- Bachelor’s degree in Computer science, ICT or equivalent industry experience.
- Strong proficiency in Javascript and associated frameworks.
- Strong proficiency in React 18.8 over above and Typescript or Javascript ES6.
- Strong attention to detail and understanding the importance of clean, clear, and maintainable code.
- Team Player who appreciates strong communication and collaboration when working with peers.
- CLOSING DATE: 31 January 2023
JOB DESCRIPTION
KEY RESPONSIBILITIES
- Create/Implement any new UI / Frontend features or enhancements for Hellios web-based Supplier Management System.
- Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.
- Contribute ideas to the improvement and continuous evolution of all IT and software for Hellios and their customers.
- Participate in daily scrum stand up with your peers to ensure a culture of transparency, collaboration, and inclusiveness.
- Performance related bonus
- 25 days holiday
- Company healthcare scheme
- Company pension scheme
- Blended working
- Refer A Friend scheme
- Regular social activities
Event Manager
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The business has grown rapidly from a start-up in 2012 to now having more than 80 employees and a turnover of more than £7m with subsidiaries in the UK, Ireland, Netherlands, and Spain. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners and the way we work with our customers please visit our website at www.hellios.com
- LOCATION: Oxford, England
-
QUALIFICATION:
Knowledge and Experience
- Proven event management experience, ideally internationally
- Organisational skills and attention to detail
- Communication and interpersonal skills
- Negotiation skills when looking for the best price from venues, suppliers, and contractors
- Time-management skills and the ability to work under pressure to ensure the efficient running of an event
- Project management experience
- Problem-solving skills and diplomacy
- The ability to manage budgets
- A flexible, target-driven, proactive approach
- Administrative and IT skills
- Self-motivation and enthusiasm
- CLOSING DATE: 31 January, 2023
JOB DESCRIPTION
To support the growth of the organisation we are looking for a talented Event Manager to take the lead on planning, promoting, and ensuring the smooth running of events across all our subsidiaries. Notably, two bi-annual Hellios conferences and managing our attendance at two/three small annual tradeshows. Our ideal candidate will be a lover of organising, to-do lists and problem solving under pressure. You will be part of a small but growing team, therefore a can-do, roll your sleeves up and get stuck in mentality will be vital.
KEY RESPONSIBILITIES- Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets)
- Research venues, suppliers, and contractors, and negotiate prices
- Manage and coordinate suppliers and all event logistics (for example, venue, catering, travel)
- Manage all pre-event planning, organising guest speakers and delegate packs
- Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget
- Organise facilities for car parking, traffic control, security, first aid, hospitality and the media
- Make sure that insurance, legal, health and safety obligations are followed
- Oversee the dismantling and removal of events and clear the venue efficiently
- Produce post-event evaluation to inform future events
- 25 days holiday per annum.
- Company pension scheme
- Company sickness scheme
- Paid compassionate leave
- Good career prospects with a fast-growing business
- Blended working with remote working a few days a week possible
- Travel within the UK (and Europe) will be required to support on the delivery of events
Sector Manager
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas including modern slavery, cyber security and GDPR. The business has grown rapidly from a start-up in 2012 to now having more than 80 employees and a turnover of more than £7m with subsidiaries in the UK, Ireland, Netherlands, and Spain. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners and the way we work with our customers please visit our website at http://www.hellios.com
- LOCATION: Oxford, England
-
QUALIFICATION:
Knowledge and experience
- Detailed knowledge of the industry sector
- Ability to manage a team to meet the obligations of the community
- Technical ability to work with buyers to develop reports, statistics and data analysis to enable them to optimise their use of the system and its functionality
- Knowledge of Hellios core products and services
- In depth knowledge of why suppliers sign up for our service and what they are looking for from our service
- Detailed understanding of buyer requirements and the added value it brings to their organisation
- Past experience of and knowledge of our questionnaire, taxonomy and risk matrix and the ability to contribute to proposed changes to the system
- Educated to degree level or equivalent
- Articulate communicator with ability to relate to people at all levels
- Understanding of key components of the Hellios system (desirable)
- Advanced knowledge of MS Office products, especially Excel
- Presentable and willing to be flexible to meet the needs of customers
- Ability to deliver demonstrations and training sessions
- Able to attend and lead the Governance Group if required
- Drafting of Minutes, papers and proposals to present to the community
- Ideally a valid driving licence is required to travel to client sites
- Period of training will be given with our customer service teams to develop a detailed knowledge and experience of Hellios operational processes
- CLOSING DATE: 31st January 2023
JOB DESCRIPTION
To lead the industry sector communities including developing a strategic plan and working with individual buyers. Working with buyers to ensure that they move steadily up the buyer maturity index and working with the Head of Buyer Management to develop forward plans for supplier onboarding. To lead the team of Service Delivery Managers to achieve the agreed objectives in a timely way. KEY RESPONSIBILITIES
- Developing a sector strategic plan for the next three years
- To forecast the resources and systems that will be required to deliver the agreed budget and targets
- To monitor sector performance against revenue and manage costs
- To become more involved in new business sales to buyers in the industry sector
- To work with buyers to ensure they adopt the system, improve their use of it and understand the tools that are available
- To develop plans to ensure the full onboarding of suppliers within the community
- To work with the Head of Buyer Management to improve process efficiency and maintain high quality of service delivery
- To be a sector leader including presentations at conferences, thought leadership and building relationships with key industry bodies
- To report regularly to the Head of Buyer Management and escalate any significant issues to a member of the Senior Management team
- To lead a number of Service Delivery Managers to achieve the sector strategy and motivate and manage them to be a high performing team
- To carry out line manager duties including regular appraisals and to address any staff issues in a timely manner within the Company’s framework of policies and procedures
- 25 days holiday per annum
- Peformance-related bonus scheme
- Company pension scheme
- Company sickness scheme
- Paid compassionate leave
- Provision of company equipment, including laptop and mobile phone
- Good career prospects with a fast-growing business
- Blended working with remote working a few days a week possible
- Travel within the UK will be required to visit client sites
Customer Success Manager
Hellios is a supplier information and risk management company operating in the financial services, defence and retail industry. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 80 employees and a turnover of more than £7m. The Company is continuing to grow quickly with subsidiaries in the UK, Ireland, the Netherlands and Spain, and a key part of this role is to contribute to further growth. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners, and the way we work with our customers please visit our website at http://www.hellios.com
- LOCATION: Oxford, England
-
QUALIFICATION:
Knowledge and experience
- 3-4 years’ experience of customer success and service delivery, preferably in B2B
- Proven experience of managing customer relationships, customer success and service delivery
- Experience of managing information in a high-quality service environment
- High degree of accuracy and attention to detail
- Work as part of the team to meet deadlines
- Proven delivery of defined targets and deadlines
- Experience of working with a CRM system
- Experience of working in a growing business
- Awareness and compliance with information security standards
- Working knowledge of procurement processes within large buying organisations (desirable)
- Experience of objection handling with
- A degree (or equivalent)
- Excellent time management skills
- Good verbal and written communication skills in English with good use of business language
- Aptitude for data analysis and experience of tools for data management, including MS Excel.
- Valid driving licence
- Energetic and enthusiastic
- Willingness to learn
- “Can do” and never give up attitude
- Goal and target orientated
- Enjoys relationship building
- Willingness to travel in UK if required
- CLOSING DATE: 31st January 2023
JOB DESCRIPTION
Key requirements Manage several customer accounts through:
Customer Success and Service Delivery-
- Create an engaged relationship with your Buyer customers to maximise customer success and service delivery
- Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach
- Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution
- Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data quickly and easily
- Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds
- Ensure Supplier escalations are correctly managed and an escalation process is in place with the Buyer(s) for successful resolution
- Work with colleagues to maintain the quality of Hellios’ data and systems
- Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios’ markets
- Participate in the budget creation process for each of your Buyer accounts, setting an achievable and realistic target for each month
- Maintain and update actionable account plans for each Buyer
- Provide a regular progress status report to the Sector Manager
- Creation and presentation of adhoc internal reporting
- Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the Buyer customer
- Create and develop relationships with the Buyer decision makers and all buyer members involved in using Hellios systems and services, especially those involved in the process, end users of the data and senior members of the Buyer organisation
- Assess the Buyer against the Buyer Maturity Index to check that they are getting the best value from the use of the system.
- Report performance to Sector Manager as required
- Escalate issues to Sector Manager when identified
- Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality
- Organise refresher training for your Buyer from time to time
- Identify training needs and adapt training approach to suit those needs
- Ensure training covers benefits, not just features
- Make recommendations for training including coaching, mentoring
- Competitive salary
- Benefits include:
- Performance related bonus
- Company laptop and mobile
- Company credit card
- 25 days holiday per annum
- Company pension scheme
- Company sickness scheme
- Paid compassionate leave
- Flexible working arrangements between office and home
- Flexi Friday scheme
- Refer A Friend scheme
- Regular social events
- Free car parking
- Good career prospects with a fast-growing business
- A period of training will be given with our customer service teams to develop a detailed knowledge and experience of Hellios operational processes