Careers with Hellios
We are always seeking to recruit talented people that agree with our values, taking great pride in all we do and are fully committed to delivering the best possible service.
If you are interested in a career with Hellios please submit your recent CV or résumé to careers@hellios.com . You should include a covering letter explaining why you would perform well in the role for which you are applying, with reference to the key requirements of the job specification and examples from your own experience.
Find an opportunityOur Graduate Management Development Programme
If you are unsure about which direction to take after university, our Graduate Management Development Programme is for you. This year-long placement will give you the confidence to take that first step into employment. It’s fully paid and structured to allow experience in each area of our business, and you’ll have fun joining in with our social activities that bring the teams together.
Find out more and applyWorking Environment
“We work in a very supportive environment and you can ask questions or seek guidance without being judged”.
Team Huddle
“Every morning my team meets in a huddle to review the previous day and to share their successes and review anomalies. A really good way of energising our team”
Team Meeting
“My background is customer service and Hellios' approach is totally different - it's all about quality and teams getting the right outcomes for our customers rather than volume of calls”
The Team
Benefits
- Joining a young and innovative company
- Training and staff development
- 25 days holiday per annum plus bank holidays
- Flexible working
- Regular social events
- Company shared lunch
- Pension scheme
- Complimentary fruit and snacks
- Free car parking
First few months at Hellios
Part of our selection process is to integrate people into our business as quickly and as smoothly as possible. Everyone has an induction programme to introduce them to all parts of our business and to understand different roles and responsibilities. A thorough induction is key to retaining our people and helping them to be effective at work.
Here are comments about our induction programme:
“I remember being introduced to everyone on my first day and that made me feel really welcome” “My induction and training was thorough and there was an assurance that no question was seen as stupid. A lot of time is spent on understanding calls and listening to others before you are involved”Working at Hellios
Our Culture and Working Environment
At Hellios our collaborative culture applies to our own people as well as our customers. Everyone is expected to provide a high-quality service with close attention to detail irrespective of their role. We employ a diverse group of people and we strive to engage with them from many different perspectives to achieve job satisfaction and enjoyment at work.
Work life balance and enjoy being at work
A high priority for Hellios is to create a good work life balance and make coming to work enjoyable. Hellios offers flexible working, shared company lunches and regular social events.
The Team
“Our culture is relaxed, fun and sociable with friendly teams and people who respect each other”.
Social events
“Regular shared lunches, Company wide events to celebrate success, our Christmas party and other summer activities all help with bonding and getting to know each other”.
Training and Development
Hellios invests in regular programmes of training and development to make our people more effective at work. We offer bespoke training in customer service and service delivery as well as management training accredited to the Institute of Leadership and Management.
Programme in Service Delivery
“The benefit of the workshop was giving me the confidence to know how to add value to a meeting with my customers."
Programme of Workplace Excellence
“The business tools really helped me to calibrate communication with colleagues by recognising that people have different styles and ways of working. It helped me understand why people behave in certain ways at work.”
Career development
One of the upsides of working for a small, dynamic business is that there are lots of opportunities for career development. As part of our organic growth some people’s roles have changed significantly, and they have taken on more responsibility as technical leads, service delivery managers or used their experience in customer service to transfer into product development and business analysis. With a solid foundation in customer service, the sky’s the limit!
Case Study
Ken Gillings, Technical Lead, Supplier Support Team
Case Study
Case Study
Case Study
Personal development
Personal development is high on our agenda at Hellios and we have found one of the most successful ways is to give our people the chance to work outside their usual environment.
Hellios works with The Outward Bound Trust to offer personal development through the outdoors including a weekend residential programme in the Lake District.
Outward Bound Trust
“It was a great bonding experience – a completely new experience for most of us”.
Conferences and events
“The exhibitions give you a real insight into customer relationships”
Current Opportunities
We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.
Frontend Engineer
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 40+ employees and a turnover of more than £5m. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth via our new technology entity Hellios Systems in Ireland.
- LOCATION: Dublin, Ireland
-
QUALIFICATION:
KNOWLEDGE & EXPERIENCE
- 5 years or more commercial software development experience, ideally within an Enterprise Software product environment.
- Experience creating/building modern UI/Web responsive applications.
- Good experience working with HTML(5) and CSS(3).
- Experience working with API / webservices is an advantage.
- Exposure to cloud platforms, AWS an advantage.
- Bachelor’s degree in Computer science, ICT or equivalent industry experience.
- Strong proficiency in Javascript and associated frameworks.
- Strong proficiency in React 18.8 over above and Typescript or Javascript ES6.
- Strong attention to detail and understanding the importance of clean, clear, and maintainable code.
- Team Player who appreciates strong communication and collaboration when working with peers.
- CLOSING DATE: 31st March 2024
JOB DESCRIPTION
KEY RESPONSIBILITIES
- Create/Implement any new UI / Frontend features or enhancements for Hellios webbased Supplier Management System.
- Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.
- Contribute ideas to the improvement and continuous evolution of all IT and software for Hellios and their customers.
- Participate in daily scrum stand up with your peers to ensure a culture of transparency, collaboration, and inclusiveness.
- Performance related bonus
- 25 days holiday
- Company healthcare scheme
- Company pension scheme
- Blended working
- Refer A Friend scheme
- Regular social activities
Senior Marketing Executive
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 40+ employees and a turnover of more than £5m. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth via our new technology entity Hellios Systems in Ireland.
- LOCATION: Oxford, UK
-
QUALIFICATION:
Qualifications and skills
To excel in this role, you should possess the following qualifications and skills:
- A bachelor's degree in marketing, communications, business, or a related field.
- Proven experience in marketing, with a focus on content creation.
- Exceptional writing and editing skills with a keen eye for detail.
- Demonstrable experience in crafting compelling case studies, infographics, and insightful content.
- Familiarity with social media platforms and strategies for effective online engagement.
- Strong organisational and project management skills.
- Excellent communication and interpersonal skills to liaise effectively with internal teams, external partners, and stakeholders.
- Ability to thrive in a dynamic and fast-paced work environment, adapting to changing priorities and deadlines.
- Strong teamwork and collaboration skills to work effectively with cross-functional teams.
- CLOSING DATE: 31st March 2024
JOB DESCRIPTION
As the Senior Marketing Executive for Hellios, you will play a pivotal role in shaping and executing comprehensive marketing strategies to enhance the brand presence and community engagement within the sector. You will be the driving force behind crafting compelling narratives and establishing meaningful connections to elevate the Hellios brand. KEY RESPONSIBILITIES As the Hellios Senior Marketing Executive, your role will encompass a blend of content creation and marketing coordination. Key responsibilities include:
- Craft engaging case studies to showcase successful outcomes.
- Design visually appealing infographics for effective data communication.
- Develop insightful content packs to share valuable industry knowledge.
- Curate LinkedIn social media posts for the Hellios page to enhance online presence.
- Create newsletters tailored for both buyer and supplier communities, delivering relevant and compelling updates.
- Organise exhibition attendance, ensuring a seamless and impactful presence.
- Host community webinars to foster engagement and knowledge-sharing.
- Complete business award entries, showcasing the sector's achievements and contributions.
Quality Co-ordinator
To support then business need for Quality, managing the day – to – day operations, process reviews and internal audit programmes.
- LOCATION: Oxford, UK
-
QUALIFICATION:
Key requirements
Ideally the candidate will have:
- Strong communication skills, both written and verbal with the ability to communicate effectively.
- Excellent time management skills
- Organisation skills with the ability to prioritise tasks and deliver to key colleagues.
- Excellent inter-personal skills
- Working knowledge of business and operational systems
- Experience with quality programmes, risk management and compliance oversight.
- Previous exposure to audit processes and delivery
- Internal auditing
- ISO9001
- ISO27001
- CLOSING DATE: 30th April 2024
JOB DESCRIPTION
Key responsibilities
- Day-to-day management of the group’s quality programme including quality management system.
- Conducting reviews of company policies and processes with the relevant document owners.
- Supporting business needs for quality, including training for staff on BMS, Complaints and NCR
- Co-ordinating Internal Stakeholders and external Audit partners for 3rd party accreditations
- Managing the quality, complaints and NCR processes, including resolutions.
- Establishing schedule and conducting Internal Audits of all quality processes and procedures.
- Coordinating Quarterly Quality Meeting – liaising with stakeholders, establishing slide pack and actively supporting Audit Manager in its presentation delivery: managing follow-up actions.
Senior HR Advisor
Primarily to develop and manage a high quality, streamlined HR service to support the business and its employees and drive high performance.
- LOCATION: Oxford, UK
-
QUALIFICATION:
Key Requirements
- Solid HR generalist knowledge
- Proven experience of working in HR, minimum of 2-3 years
- Good knowledge and experience of recruitment and selection:
- Proficient user of ATS
- Experience of posting jobs on LinkedIn and similar job boards
- Experience of working with recruitment agencies
- Experienced user of HR systems, ideally PeopleHR
- Confidence in dealing with people face to face or virtually to provide clear and concise advice
- Ability to adapt to the needs of a growing business
- Awareness and compliance to information security standards
- CIPD qualified to level 3 (or equivalent)
- Aptitude for working with systems and new software
- Good knowledge of MS Office applications
- Strong organisational skills
- Ability to handle confidential information with discretion
- Numerate for analysis and reporting requirements
- Ability to work accurately and with close attention to detail
- Highly focussed with an ability to multi-task and prioritise during busy times
- CLOSING DATE: 30th April 2024
JOB DESCRIPTION
Key responsibilities
- To manage the processes associated with the employee lifecycle including onboarding, absence, performance management, welfare etc.
- To provide advice and guidance to our managers and employees on employee relations
- Optimise the use of the HR Information System (PeopleHR) to maintain accurate records and produce reports.
- To be a proficient user of our PeopleHR system and train employees to use it to best effect.
- Assist the Group HR Manager with producing monthly reports and quarterly key metrics.
- To oversee and be involved in our recruitment and selection to attract the best talent to our business.
- Administer monthly payroll(s) to a high degree of accuracy, in a timely way and liaise with our Finance team and payroll bureaus.
- Manage a number of benefits through liaison with third party providers
- Ad hoc projects as assigned by the Group HR Manager
- Work with other members of the HR team to provide a high quality HR service and ensure work is delivered in a timely way
- To respond quickly and efficiently to the changing priorities of the business
Customer Support Advisor (Validations)
To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.
- LOCATION: Oxford, UK
-
QUALIFICATION:
Key requirements
You’ll ideally have:
Knowledge and experience
- Previous experience in a customer service environment
- Working knowledge of data management and data analysis
- Demonstrable experience of process improvement
- Proven track record of working to deadlines and targets
- Customer contact through inbound and high volume of outbound calls
- Ability to adapt to the needs of a growing business
- Education to degree level (or equivalent) preferably in a technical or science discipline
- Highest accuracy and attention to detail
- Strong organisational and time management skills
- Detailed working knowledge of Excel to Intermediate or Advanced level
- Good knowledge of other MS Office applications
- Articulate with a confident telephone manner
- Strong communicator, both written and verbal, with good interpersonal skills
- Commitment to provide excellent customer service at all times
- Flexible in approach
- CLOSING DATE: 30th April 2024
JOB DESCRIPTION
Key responsibilities
- Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
- Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
- Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
- Making 10-15 outbound calls a day to help guide customers through validation queries.
- Assisting with general inbound phone cover to help with customer support.
- Accurately log and update customer records on the status of their questionnaires using internal CRM application.
- Advising and processing fee payments for new and renewing customers.
- Proficient user of validation process within our business system.
- Identify ways in which processes and procedures can be streamlined and made more efficient.
- Active participation in team meetings to share and exchange information.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Team Leader or Service Delivery team.
- Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
- Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience
- Ad hoc tasks assigned from time to time by the Team Leader to meet the needs of the business
Process & ESG Co-ordinator
Drive customer engagement and support sales efforts by leveraging ESG expertise, fostering internal communication, and actively participating in ESG-related events to enhance Hellios' position in the market.
- LOCATION: Oxford, UK
-
QUALIFICATION:
Knowledge and Experience
- Proven experience in customer relationship management in a B2B environment, preferably in the ESG or sustainability sector.
- Strong understanding of ESG criteria and its application in various industries.
- Excellent communication and presentation skills, with the ability to convey complex ESG concepts to diverse audiences.
- Good understanding of ESG principles, reporting frameworks (e.g., GRI, SASB), and industry trends.
- Passion for sustainability and a commitment to driving positive environmental and social impact.
- Project management skills, ensuring timely and successful delivery of objectives.
- Ability to build and maintain relationships with customers, fostering a collaborative and trust-based partnership.
- Bachelor’s degree in a relevant field; advanced degree or certification in ESG-related disciplines is a plus.
- Aptitude for data analysis and experience of tools for data management, including MS Excel.
- Valid driving license. (Preferably)
- CLOSING DATE: 30th April 2024
JOB DESCRIPTION
Key Responsibilities Customer Engagement:
- Collaborate closely with customer service teams to build and maintain robust relationships with customers and stakeholders interested in Hellios’ ESG products.
- Provide technical expertise to support Sales opportunities, both for new and existing customers.
- Understand customer needs and effectively communicate how Hellios' ESG products can address those needs.
- Possess in-depth knowledge of ESG criteria relevant to the industries Hellios operates in.
- Guide conversations with customers, offering insights into how Hellios ESG products can help them achieve their goals and overcome challenges.
- Stay current with industry trends and developments in ESG standards to maintain a high level of expertise.
- Collaborate with internal teams to ensure smooth execution of ESG product implementation and onboarding.
- Conduct training sessions for internal teams, including customer services and marketing, on the latest ESG trends, reporting standards, and industry best practices.
- Facilitate effective communication channels to enhance coordination among different departments.
- Actively engage in ESG-related events, conferences, and forums to stay informed about industry developments.
- Represent Hellios to expand the company's network within the ESG space.
- Identify and pursue partnership opportunities to strengthen Hellios' position in the market.