Careers with Hellios
We are always seeking to recruit talented people that agree with our values, taking great pride in all we do and are fully committed to delivering the best possible service.
If you are interested in a career with Hellios please submit your recent CV or résumé to careers@hellios.com . You should include a covering letter explaining why you would perform well in the role for which you are applying, with reference to the key requirements of the job specification and examples from your own experience.
Find an opportunityOur Graduate Management Development Programme
If you are unsure about which direction to take after university, our Graduate Management Development Programme is for you. This year-long placement will give you the confidence to take that first step into employment. It’s fully paid and structured to allow experience in each area of our business, and you’ll have fun joining in with our social activities that bring the teams together.
Find out more and applyWorking Environment

“We work in a very supportive environment and you can ask questions or seek guidance without being judged”.
Team Huddle
“Every morning my team meets in a huddle to review the previous day and to share their successes and review anomalies. A really good way of energising our team”
Team Meeting

“My background is customer service and Hellios' approach is totally different - it's all about quality and teams getting the right outcomes for our customers rather than volume of calls”
The Team

Benefits
- Joining a young and innovative company
- Training and staff development
- 25 days holiday per annum plus bank holidays
- Flexible working
- Regular social events
- Company shared lunch
- Pension scheme
- Complimentary fruit and snacks
- Free car parking
First few months at Hellios
Part of our selection process is to integrate people into our business as quickly and as smoothly as possible. Everyone has an induction programme to introduce them to all parts of our business and to understand different roles and responsibilities. A thorough induction is key to retaining our people and helping them to be effective at work.
Here are comments about our induction programme:
“I remember being introduced to everyone on my first day and that made me feel really welcome” “My induction and training was thorough and there was an assurance that no question was seen as stupid. A lot of time is spent on understanding calls and listening to others before you are involved”Working at Hellios
Our Culture and Working Environment
At Hellios our collaborative culture applies to our own people as well as our customers. Everyone is expected to provide a high-quality service with close attention to detail irrespective of their role. We employ a diverse group of people and we strive to engage with them from many different perspectives to achieve job satisfaction and enjoyment at work.
Work life balance and enjoy being at work
A high priority for Hellios is to create a good work life balance and make coming to work enjoyable. Hellios offers flexible working, shared company lunches and regular social events.
The Team

“Our culture is relaxed, fun and sociable with friendly teams and people who respect each other”.
Social events

“Regular shared lunches, Company wide events to celebrate success, our Christmas party and other summer activities all help with bonding and getting to know each other”.
Training and Development
Hellios invests in regular programmes of training and development to make our people more effective at work. We offer bespoke training in customer service and service delivery as well as management training accredited to the Institute of Leadership and Management.
Programme in Service Delivery
“The benefit of the workshop was giving me the confidence to know how to add value to a meeting with my customers."
Programme of Workplace Excellence
“The business tools really helped me to calibrate communication with colleagues by recognising that people have different styles and ways of working. It helped me understand why people behave in certain ways at work.”
Career development
One of the upsides of working for a small, dynamic business is that there are lots of opportunities for career development. As part of our organic growth some people’s roles have changed significantly, and they have taken on more responsibility as technical leads, service delivery managers or used their experience in customer service to transfer into product development and business analysis. With a solid foundation in customer service, the sky’s the limit!
Case Study


Ken Gillings, Technical Lead, Supplier Support Team
Case Study


Case Study


Case Study


Personal development
Personal development is high on our agenda at Hellios and we have found one of the most successful ways is to give our people the chance to work outside their usual environment.
Hellios works with The Outward Bound Trust to offer personal development through the outdoors including a weekend residential programme in the Lake District.
Outward Bound Trust

“It was a great bonding experience – a completely new experience for most of us”.
Conferences and events

“The exhibitions give you a real insight into customer relationships”
Current Opportunities
We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.
Customer Support Advisor
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 80 employees with offices in the UK, The Netherlands, Spain and Ireland and a turnover of more than £7m. The Company is continuing to grow quickly and a key part of this role is to prepare the Company for further growth. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners and the way we work with our customers please visit our website at www.hellios.com. The Operations team deliver our core business to the highest quality and through first class customer service. All post holders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications. The post holder will be required to work Monday to Friday, 37.5 hours per week. There may be opportunities for the post holder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.
- LOCATION: Oxford, UK
-
QUALIFICATION:
Knowledge and experience
- Previous experience in a customer service environment
- Working knowledge of data management and data analysis
- Demonstrable experience of process improvement
- Proven track record of working to deadlines and targets
- Customer contact through inbound and high volume of outbound calls
- Ability to adapt to the needs of a growing business Qualifications and skills
- Education to degree level (or equivalent)
- Highest accuracy and attention to detail
- Strong organisational skills
- Detailed working knowledge of Excel to Intermediate or Advanced level
- Good knowledge of other MS Office applications
- Articulate with a confident telephone manner
- Strong communicator with good interpersonal skills
- Commitment to provide excellent customer service at all times
- Flexible in approach
To Apply please click the link below:
- CLOSING DATE: 28 July 2023
JOB DESCRIPTION
Job Summery: To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.
Key responsibilities- Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
- Make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
- Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
- Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
- First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
- Speaking with customers with regard to payment of their subscription fee as a new orrenewing customer
- Actively participate in team meetings to share and exchange information
- Work consistently to ensure personal targets relating to call rates are consistently met and exceeded General
- Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
- Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience Salary and remuneration This post will attract a competitive salary and our benefits include:
- Blended working
- Performance related bonus scheme
- 25 days holiday per annum including 3 days between Christmas and New Year
- Contributory pension scheme
- Paid compassionate leave
- Free car parking
- Flexi Friday scheme
- Refer a Friend scheme (applicable to some posts)
- Varied programme of social events
Senior Software Engineer
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 40+ employees and a turnover of more than £5m. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth via our new technology entity Hellios Systems in Ireland.
- LOCATION: Dublin, Ireland
-
QUALIFICATION:
QUALIFICATIONS & SKILLS
- Bachelor’s degree in Computer science, ICT, or equivalent industry experience.
- Minimum 5+ years commercial software development experience within an software product environment.
- Expert level of proficiency in C# and DotNet Core.
- Strong grasp of object orientated programming (OOP) and Design patterns.
- Experience working with Agile methodologies (Kanban, Scrum).
- Experience working with Relational database systems like PostgreSQL, MySQL.
- Experience with cloud platforms, AWS is also preferred.
- Knowledge / experience of containers technologies (Docker / Kubernetes).
- Team Player who appreciates strong communication and collaboration when working with peers.
- Strong attention to detail and understand the importance of clean, clear, and maintainable code.
- Experience working with microservices, Web API and Restful services is an advantage
- Experience working with Javascript frameworks such as React, Typescript or Javascript ES6 is an advantage.
- CLOSING DATE: 31 October 2023
JOB DESCRIPTION
Job summary: Hellios Systems are looking for a Senior Software Engineer to join our new technology/Software engineering team in Dublin. You will be tasked with supporting & evolving our web-based Supplier Information & Risk management systems. These systems underpin the Industry communities that rely on our highly accurate and compliant data services during their key supply chain/procurement management cycle. Our current technology stack includes some of the following…. React, Typescript, ECMAScript 6, C#, .Net Core, Entity framework, Git, Azure DevOps, PostgreSQL, REST APIs KEY RESPONSIBILITIES
- Design, Develop and implement any new features or enhancements for Hellios web-based applications and systems.
- Elaborate and define requirements together with stakeholders, product team and analysts.
- Produce technical specifications where necessary for any new features, change requests or applications enhancements required.
- Coach and support more junior developers through code reviews and the oversight and continuous enhancement of appropriate standards and processes.
- Embrace agile practices and follow modern principles to ensure high quality, clean, well tested and extendable code.
- Contribute ideas to the improvement and continuous evolution of all IT and software for Hellios and their customers.
- Participate in daily scrum stand up with your peers to ensure a culture of transparency, collaboration, and inclusiveness.
- Performance related bonus
- 25 days holiday
- Company healthcare scheme
- Company pension scheme
- Blended working
- Refer A Friend scheme
- Regular social activities
Frontend Engineer
Hellios is a supplier information and risk management company operating in the financial services, defence industry and retail sectors. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas including modern slavery, cyber security and GDPR. Hellios has grown rapidly from a start-up in 2012 to having more than 40+ employees and a turnover of more than £5m. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth via our new technology entity Hellios Systems in Ireland.
- LOCATION: Dublin, Ireland
-
QUALIFICATION:
KNOWLEDGE & EXPERIENCE
- 5 years or more commercial software development experience, ideally within an Enterprise Software product environment.
- Experience creating/building modern UI/Web responsive applications.
- Good experience working with HTML(5) and CSS(3).
- Experience working with API / webservices is an advantage.
- Exposure to cloud platforms, AWS an advantage.
- Bachelor’s degree in Computer science, ICT or equivalent industry experience.
- Strong proficiency in Javascript and associated frameworks.
- Strong proficiency in React 18.8 over above and Typescript or Javascript ES6.
- Strong attention to detail and understanding the importance of clean, clear, and maintainable code.
- Team Player who appreciates strong communication and collaboration when working with peers.
- CLOSING DATE: 31 October 2023
JOB DESCRIPTION
KEY RESPONSIBILITIES
- Create/Implement any new UI / Frontend features or enhancements for Hellios webbased Supplier Management System.
- Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.
- Contribute ideas to the improvement and continuous evolution of all IT and software for Hellios and their customers.
- Participate in daily scrum stand up with your peers to ensure a culture of transparency, collaboration, and inclusiveness.
- Performance related bonus
- 25 days holiday
- Company healthcare scheme
- Company pension scheme
- Blended working
- Refer A Friend scheme
- Regular social activities