Careers with Hellios
We are always seeking to recruit talented people that agree with our values, taking great pride in all we do and are fully committed to delivering the best possible service.
If you are interested in a career with Hellios please submit your recent CV or résumé to careers@hellios.com . You should include a covering letter explaining why you would perform well in the role for which you are applying, with reference to the key requirements of the job specification and examples from your own experience.
Working Environment
“We work in a very supportive environment and you can ask questions or seek guidance without being judged”.
Team Huddle
“Every morning my team meets in a huddle to review the previous day and to share their successes and review anomalies. A really good way of energising our team”
Team Meeting
“My background is customer service and Hellios' approach is totally different - it's all about quality and teams getting the right outcomes for our customers rather than volume of calls”
The Team
Benefits
- Joining a young and innovative company
- Training and staff development
- 25 days holiday per annum plus bank holidays
- Flexible working
- Regular social events
- Company shared lunch
- Pension scheme
- Complimentary fruit and snacks
- Free car parking
First few months at Hellios
Part of our selection process is to integrate people into our business as quickly and as smoothly as possible. Everyone has an induction programme to introduce them to all parts of our business and to understand different roles and responsibilities. A thorough induction is key to retaining our people and helping them to be effective at work.
Here are comments about our induction programme:
“I remember being introduced to everyone on my first day and that made me feel really welcome”
“My induction and training was thorough and there was an assurance that no question was seen as stupid. A lot of time is spent on understanding calls and listening to others before you are involved”
Working at Hellios
Our Culture and Working Environment
At Hellios our collaborative culture applies to our own people as well as our customers. Everyone is expected to provide a high-quality service with close attention to detail irrespective of their role. We employ a diverse group of people and we strive to engage with them from many different perspectives to achieve job satisfaction and enjoyment at work.
Work life balance and enjoy being at work
A high priority for Hellios is to create a good work life balance and make coming to work enjoyable. Hellios offers flexible working, shared company lunches and regular social events.
The Team
“Our culture is relaxed, fun and sociable with friendly teams and people who respect each other”.
Social events
“Regular shared lunches, Company wide events to celebrate success, our Christmas party and other summer activities all help with bonding and getting to know each other”.
Training and Development
Hellios invests in regular programmes of training and development to make our people more effective at work.
We offer bespoke training in customer service and service delivery as well as management training accredited to the Institute of Leadership and Management.
Programme in Service Delivery
“The benefit of the workshop was giving me the confidence to know how to add value to a meeting with my customers."
Programme of Workplace Excellence
“The business tools really helped me to calibrate communication with colleagues by recognising that people have different styles and ways of working. It helped me understand why people behave in certain ways at work.”
Career development
One of the upsides of working for a small, dynamic business is that there are lots of opportunities for career development. As part of our organic growth some people’s roles have changed significantly, and they have taken on more responsibility as technical leads, service delivery managers or used their experience in customer service to transfer into product development and business analysis. With a solid foundation in customer service, the sky’s the limit!
Case Study
Ken Gillings
Technical Lead, Supplier Support Team
My career at Hellios started on a temporary basis and within a short time of joining I was offered a permanent role. I changed my personal plans to take up a permanent role at Hellios and as the opportunities have presented themselves I have not looked back.
I have had lots of input into my current role on one of the customer service teams. My past experience has been called upon and I have had the chance to lead by example, to mentor and support my colleagues from the outset.
My role has evolved over time and the opportunity to take a customer facing role to two major banks was made available. This was an interesting role especially as it was new and exciting to be one of the pioneers. More recently I was appointed as one of the Technical Leads for one of our customer service teams and have responsibility for content of calls, quality of service and delivery. I enjoy recruiting and training new hires and being the first point of support for anomalies and issues encountered by my colleagues.
I am attracted to the ethos of Hellios and the desire from the top to deal professionally and to a high standard with our customers and with the people who work within the organisation. In my case, our managers listened, respected and recognised the direction in which I wished my career to develop.
Ken Gillings
Technical Lead, Supplier Support Team
Case Study
Vicki Fleetwood
Team Leader
My career expectation has been exceeded as my role has changed a lot over recent years. I started in Operations as a Customer Support Advisor and speaking with customers was the best way to learn the business, our processes and how to answer customer queries. I moved role to review the data submitted by our customers and from there took on a technical lead role which requires high attention to detail among other things.
I have also been point of contact for one of our customers in the defence industry and this broadened my knowledge and skills of our service from a customer’s perspective.
Recently I have been appointed Team Leader for one of our customer service teams. I am taking part in a programme of management training to increase my skills and knowledge as a line manager. It includes some personal coaching and mentoring which will be invaluable.
Hellios is a niche business and I joined with no prior knowledge of its service, but I was attracted to the opportunities of a growing business. I can see others around me who have also moved into areas to which they are most suited.
It is easy to talk to the managers at Hellios and as well as my appraisal, I have also had regular conversations about my preferred career path and destiny.
Vicki Fleetwood
Team Leader
Personal development
Personal development is high on our agenda at Hellios and we have found one of the most successful ways is to give our people the chance to work outside their usual environment.
Hellios works with The Outward Bound Trust to offer personal development through the outdoors including a weekend residential programme in the Lake District.
Outward Bound Trust
“It was a great bonding experience – a completely new experience for most of us”.
Conferences and events
“The exhibitions give you a real insight into customer relationships”
Current Opportunities
We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.
Business Analyst
Analyse data to improve and update business systems and investigating problems and product management to evolve existing products and help launch new product enhancements.
- LOCATION: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH
-
QUALIFICATION:
- A degree (or equivalent)
- MS Excel to advanced level including pivot tables, V look ups etc
- Excellent communication skills, with the ability to talk to and present to a range of audiences
- The ability to train others in such a way that they are competent users of the system
- Accuracy and attention to detail
- The ability to work under pressure on multiple projects in a timely way
- A passion for creating solutions with a positive attitude to change
- Excellent analytical skills and an informed, evidence-based approach
- A strong interest in business and product development
- A good understanding of information technology
- CLOSING DATE: 10 July 2020
JOB DESCRIPTION
Key Responsibilities:
- Manage technical queries and issues raised by the business, providing level 1 support and issue resolution.
- Liaise with technology partners to help troubleshoot issues and investigate tickets.
- Analyse large data sets to help solve problems, identify trends and patterns in data and to work on data related enhancements.
- Product management – Work with key stakeholders across the business to gather requirements for product enhancements. Manage product lifecycle working with technology partners to finalise design, build and ongoing maintenance of products.
- Point of contact for the business for specified product areas.
This is a permanent position
To view the full job specification follow the link Business Analyst
If you are interested in this position please email with a copy of your CV to careers@hellios.com
Due to Covid-19 some temporary working from home may be required.
APPLY FOR THIS JOBCustomer Support Advisor - Supplier Support
To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.
- LOCATION: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH
-
QUALIFICATION:
- Education to degree level (or equivalent) preferably in a technical or science discipline
- Highest accuracy and attention to detail
- Strong organisational skills
- Detailed working knowledge of Excel to Intermediate or Advanced level
- Good knowledge of other MS Office applications
- Articulate with a confident telephone manner
- Strong communicator with good interpersonal skills
- Commitment to provide excellent customer service at all times
- Flexible in approach
- CLOSING DATE: 17 July 2020
JOB DESCRIPTION
- Work together as part of the Operations team to ensure overall KPIs and process deliverable's are consistently achieved
- Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience
- Ad-hoc tasks assigned from time to time by the Team Leader to meet the needs of the business
This is a temporary to permanent position.
To view full job specification follow the link Customer Support Advisor
If you are interested in this position please email with a copy of your CV to careers@hellios.com
Due to Covid-19 some temporary working from home may be required.
APPLY FOR THIS JOBCRM Administrator
To administer, support and enhance the organisation’s CRM system which is used as the companies back office solution. The successful applicant will complete configuration changes, work closely with technical partners to develop custom changes and manage the day-to-day administration of the system.
- LOCATION: Kemp House, Chawley Park, Oxford OX2 9PH
-
QUALIFICATION:
- Bachelors in IT/Science Related Degree desirable
- Advanced Excel skills essential
- CLOSING DATE: 10 July 2020
JOB DESCRIPTION
KEY RESPONSIBILITIES
- Handling tickets in order of priority to ensure CRM system issues are resolved within a timely manner.
- Escalation and investigation of tickets with 3rd party software provider, reporting progress until resolved or managing expectations.
- Configuration of processes, workflow, display and user management
- System administration tasks and ongoing maintenance of platform
- Analyse large data sets to produce deeper insights to aid investigations
- Become subject matter expert to train end users and aid large projects
- Create advanced reports and dashboards
- Identify opportunities to improve processes and systems
Due to Covid-19 some temporary working from home may be required.
This is a permanent position.
To view full job specification follow the link CRM Administrator
If you are interested in this position please email with a copy of your CV to careers@hellios.com
APPLY FOR THIS JOB