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OSB Group accelerates supplier assurance
with FSQS 

Reducing onboarding time by 50%, cutting review time by 40%, and increasing audit coverage to 65% of material suppliers.

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Who is OSB Group?


OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected sub-segments of the mortgage market such as Buy to Let, Residential, complex commercial and semi-commercial, development finance, bridging and asset finance.
OSB Group

What was their challenge?

Manual and time-intensive reviews

Supplier onboarding and due diligence required significant elapsed time across multiple teams.

Siloed processes and duplicated effort

Different departments conducted reviews independently, creating inefficiencies and inconsistent oversight.

Limited specialist resource

Highly skilled teams were spending time on administrative assurance tasks rather than higher-value risk management activity.

By implementing FSQS...

OSB Group streamlined third-party risk reviews and centralised supplier information into a single, accessible system.

OSB Group Hubspot Logo 2025-1

Hellios helped standardise how we collect and review supplier information; having a centralised system that stakeholders can access is a real benefit.

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OSB Group Hubspot Logo 2025-1

FSQS streamlines third-party risk reviews, enhances due diligence efficiency, and strengthens cyber governance.

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OSB Group Hubspot Logo 2025-1

Access to prequalified suppliers for RFPs provides high-level assurance before actively engaging the market.

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Measurable impact across the organisation

Within the first year of embedding FSQS, OSB Group achieved significant efficiency gains:

50%

Due dilligence

Reduction in elapsed onboarding time for in-scope third parties.

Expanded coverage across critical technology and strategic suppliers

40%

SME Reviews

Reduction in review time across multiple departments and functions.

82%

Stage 3 Pooled Audits

Increased coverage of material suppliers. Greater coverage of onsite audits for material third and fourth parties.

Stage 3 reduces the need for separate onsite audits, saving additional time and effort.

ESG Oversight

Increased visibility of ESG scores across the third-party landscape. Strengthend and deeper insight reporting now in development by the ESG team.

Through FSQS, OSB Group has significantly reduced administrative burden across procurement, InfoSec and risk teams while improving the consistency and transparency of supplier data.

As a result, internal teams now have greater capacity to focus on proactive, strategic risk oversight rather than manual processing and repetitive administrative tasks.

Keziah
OSB
“FSQS has fundamentally changed the pace of how we manage supplier assurance. What used to take months can now be done in days, and the time saved across our InfoSec and IT teams has been transformational."
Grace

OSB Group continues to expand its use of Stage 3 pooled audits as part of its 2026 readiness planning, targeting further efficiency gains in areas such as Data Protection and Information Security.

By embedding FSQS into its third-party risk framework, OSB Group has modernised supplier assurance - turning what was once a fragmented and time-intensive process into a centralised, scalable system that supports both growth and governance.

“By having supplier data collected and verified more quickly, we can begin partnerships sooner and have more meaningful conversations with suppliers to resolve queries. FSQS makes the engagement process smoother and more collaborative."
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