Skip to the main content.

Expertise

With over a decade of experience you can rely on us to help you solve the challenge of managing your supplier data.

  Buyer login

Confident Communities

We connect buying organisations in industry communities to manage common supplier data challenges together.

Defence, Aerospace & Security 

Suppliers

Welcome to the supplier community. Get support, find helpful resources, and explore innovative tools to streamline your reporting. 

  Supplier login 

Explore

With a comprehensive library of resources, feel free to explore and discover what you're looking for.

Resources

About

Explore Hellios, get to know our team, and discover exciting opportunities to join us. 

Hellios Information

Join our journey

Hellios_Madrid035

Current Opportunities

We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter. 


Service Delivery Manager (Oxford)

To Manage Relationship with multiple blue-chip organisations, strengthening the relationship with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal

Location: Oxford, England

Job Description

Key Responsibilities

Customer Success and Service Delivery 

  • Create an engaged relationship with your Buyer customers to maximise customer success and service delivery. 

  • Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach. 

  • Follow the onboarding process for both Buyer and Supplier from start to completion. 

  • Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution. 

  • Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data.

  • Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds. 

  • Ensure Supplier escalations are correctly managed, and an escalation process is in place with the Buyer(s) for successful resolution 

  • Work with colleagues to maintain the quality of Hellios’ data and systems. 

  • Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios’ markets. 

Budget and Reporting 

  • Participate in the budget creation process for each of your Buyer accounts, setting an achievable and realistic target for each month. 

  • Maintain and update actionable account plans for each Buyer. 

  • Provide a regular progress status report to the Country Manager.

  • Analysis of data to create actionable insights for the Buyers. 

  • Creation and presentation of ad hoc internal reporting   

Relationship Building 

  • Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the Buyer customer. 

  • Create and develop relationships with the Buyer decision makers and all Buyer members involved in using Hellios systems and services, especially those involved in the process, end users of the data and senior decision makers of the Buyer organisation. 

  • Regularly attend industry events to engage with Hellios’ customers and increase awareness of the product in industry 

  • Speak persuasively at industry events to promote the Hellios brand 

Monitoring performance 

  • Assess the Buyer against the Buyer Maturity Index to check that they are getting the best value from the use of the system. 

  • Report performance to Sector Manager as required. 

  • Escalate issues to Sector Manager when identified. 

Training and Development 

  • Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality. 

  • Organise refresher training for your Buyer from time to time. 

  • Identify training needs and adapt training approach to suit those needs. 

  • Ensure training covers benefits, not just features. 

  • Make recommendations for training including coaching, mentoring etc.

  • Proven experience of managing customer relationships, customer success and service delivery with multiple stakeholders in B2B (minimum 3 years)

  • Experience of managing data in a high-quality analytical service environment

  • Experience of public speaking 

  • High degree of accuracy and attention to detail

  • Work as part of the team to meet deadlines

  • Proven delivery of defined targets and deadlines

  • Experience of working with a CRM system

  • Experience of working in a growing business

  • Awareness and compliance with information security standards

  • Working knowledge of procurement processes within large buying organisations (desirable)

  • Experience of objection handling with customers.

Apply For This Job

Events Coordinator (Oxford)

To support the growth of the organisation we are looking for a talented Event Coordinator to take the lead on planning, promoting, and ensuring the smooth running of events across all our subsidiaries.  Notably, two bi-annual Hellios conferences and managing our attendance at two/three small annual tradeshows.  Our ideal candidate will be a lover of organising, to-do lists and problem solving under pressure. You will be part of a small but growing team, therefore a can-do, roll your sleeves up and get stuck in mentality will be vital. 

Location: Oxford, England

Job Description

Key Responsibilities

  • Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets)
  • Research venues, suppliers, and contractors, and negotiate prices
  • Manage and coordinate suppliers and all event logistics (for example, venue, catering, travel)
  • Manage all pre-event planning, organising guest speakers and delegate packs
  • Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget
  • Organise facilities for car parking, traffic control, security, first aid, hospitality and the media
  • Make sure that insurance, legal, health and safety obligations are followed
  • Oversee the dismantling and removal of events and clear the venue efficiently
  • Produce post-event evaluation to inform future events


 

Knowledge and Experience

  • Proven conference event management experience, ideally internationally
  • Organisational skills and attention to detail
  • Communication and interpersonal skills
  • Negotiation skills when looking for the best price from venues, suppliers, and contractors
  • Time-management skills and the ability to work under pressure to ensure the efficient running of an event
    Project management experience
  • Problem-solving skills and diplomacy
  • The ability to manage budgets
  • A flexible, target-driven, proactive approach
  • Administrative and IT skills
  • Self-motivation and enthusiasm

Education:

  • Degree or HND in event management, hotel or catering management, leisure and tourism, marketing, or business (or equivalent) desirable
Apply For This Job

Customer Support Advisor (Amsterdam)

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

Location: Amsterdam, Netherlands

Job Description

Key Responsibilities

Validations 

  • Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.

  • Validate online questionnaires with close attention to detail and with reference to standard processes and procedures. 

  • Accurately log and update customer records on the status of their questionnaires. 

  • Advising and processing fee payments for new and renewing customers. 

  • Proficient user of validation process within our business system. 

  • Identify ways in which processes and procedures can be streamlined and made more efficient. 

  • Active participation in team meetings to share and communication information.  

  • Consistently meet or exceed personal targets.  

  • Escalate customer issues to the Project Manager. 

Front line customer support  

  • Make 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription. 

  • Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system. 

  • Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers. 

  • First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status. 

  • Speaking with customers with regard to their subscription fee. 

  • Working consistently to ensure personal targets relating to call rates are consistently met and exceeded.


 

Knowledge and experience

  • Past experience in a customer service environment
  • Working knowledge of data management and data analysis 
  • Demonstrable experience of process improvement
  • Proven track record of working to deadlines and targets 
  • Customer contact through inbound and high volume of outbound calls  
  • Ability to adapt to the needs of a growing business  
    Qualifications and skills 
  • Education to degree level or equivalent (preferable) 
  • Highest accuracy and attention to detail  
  • Strong organisational skills  
  • Detailed working knowledge of Excel (preferably to Intermediate level) 
  • Good knowledge of other MS Office applications
  • Articulate with a confident telephone manner 
  • Strong communicator with good interpersonal skills 
  • Commitment to provide excellent customer service at all times  
  • Flexible in approach  
  • Fluent in Dutch and English  
Apply For This Job

Customer Support Advisor (Copehagen, Denmark)

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

Location: Copenhagen, Denmark

Job Description

Key Responsibilities

Validations 

  • Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.

  • Validate online questionnaires with close attention to detail and with reference to standard processes and procedures. 

  • Accurately log and update customer records on the status of their questionnaires. 

  • Advising and processing fee payments for new and renewing customers. 

  • Proficient user of validation process within our business system. 

  • Identify ways in which processes and procedures can be streamlined and made more efficient. 

  • Active participation in team meetings to share and communication information.  

  • Consistently meet or exceed personal targets.  

  • Escalate customer issues to the Project Manager. 

Front line customer support  

  • Make 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription. 

  • Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system. 

  • Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers. 

  • First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status. 

  • Speaking with customers with regard to their subscription fee. 

  • Working consistently to ensure personal targets relating to call rates are consistently met and exceeded.


 

Knowledge and experience 

  • Past experience in a customer service environment 
  • Working knowledge of data management and data analysis 
  • Demonstrable experience of process improvement 
  • Proven track record of working to deadlines and targets 
  • Customer contact through inbound and high volume of outbound calls  
  • Ability to adapt to the needs of a growing business  

Qualifications and skills 

  • Education to degree level or equivalent (preferable) 
  • Highest accuracy and attention to detail  
  • Strong organisational skills  
  • Detailed working knowledge of Excel (preferably to Intermediate level) 
  • Good knowledge of other MS Office applications  
  • Articulate with a confident telephone manner 
  • Strong communicator with good interpersonal skills 
  • Commitment to provide excellent customer service at all times  
  • Flexible in approach  
  • Fluent in Danish, Norwegian and English 

 

Apply For This Job

Technical Lead (Dublin)

Hellios Systems are looking for a Technical Lead to join our new technology/Software engineering team in Dublin. You will be tasked with guiding/leading a small quality driven software engineering team responsible for supporting & evolving our web-based Supplier Information & Risk management systems. These systems underpin the Industry communities that rely on our highly accurate and compliant data services during their key supply chain/procurement management cycles.

Our current technology stack includes some of the following….
React, Typescript, ECMAScript 6, C#, .Net Core, Entity framework, Git, Azure DevOps, PostgreSQL, REST APIs and PHP

Location: Dublin, Ireland

Job Description

Key Responsibilities

  • Design, Develop and implement any new features or enhancements for Hellios web-based applications and systems.

  • Elaborate and define requirements together with stakeholders, product team and analysts.

  • Produce technical specifications were necessary for any new features, change requests or applications enhancements required.

  • Provide technical leadership and guidance to the development team around software design, software engineering best practices, peer-reviewing as well as leading by example through your hands-on approach.

  • Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.

  • Contribute & support ideas to improve and continuously evolve all IT and software for Hellios and their customers.

  • Participate in daily scrum stand up with your team to ensure a culture of transparency, collaboration, and inclusiveness.

  • Ensure alignment of the team’s technical efforts with those across the wider organisation/business.

  • Provide insights to leadership around career development, team performance and opportunities to keep staff engagement levels high within the team.


 

Skills & Qualifications

  • Bachelor’s degree in Computer science, ICT, or equivalent industry experience.

  • Minimum 7-10+ years commercial software development experience, ideally within an Enterprise IT/software product environment.

  • Experience leading/guiding Junior developers and giving direction during sprints and project phases to ensure accountability for delivery within the team.

  • Expert proficiency in C# and modern .Net frameworks like .Net Core, Entity Framework.

  • Strong grasp of object-orientated programming (OOP) and Design patterns.

  • Experience working with Relational database systems like PostgreSQL, MySQL

  • Experience working with JSON, Web API and Restful services

  • Experience working with Javascript frameworks such as React, Typescript or Javascript ES6 is a major advantage.

  • Knowledge/experience of cloud platforms like Azure, AWS is also preferred.

  • Strong attention to detail and understanding of the importance of clean, clear, and maintainable code.

 

Apply For This Job

DevOps Lead Engineer (Dublin)

Hellios Systems are looking for a highly capable and adaptable DevOps Lead Engineer to join our technology/Software engineering team in Dublin. You will be tasked with supporting & evolving our web-based Supplier Information & Risk management systems. These Systems underpin the industry communities that rely on our highly accurate and compliant data services during their key supply chain/procurement management cycle.

Our current technology stack includes some of the following….
React, Typescript, ECMAScript 6, C#, .Net Core, Entity framework, Git, Azure DevOps, AWS, PostgreSQL, REST APIs and PHP

Location: Dublin, Ireland

Job Description

Key Responsibilities

  • Design, Develop and implement any new features or enhancements for Hellios web-based applications and systems.

  • Elaborate and define requirements together with stakeholders, product team and analysts.

  • Produce technical specifications were necessary for any new features, change requests or applications enhancements required.

  • Provide technical leadership and guidance to the development team around software design, software engineering best practices, peer-reviewing as well as leading by example through your hands-on approach.

  • Embrace agile practices and follow modern principles to ensure high quality, clean, well-tested and extendable code.

  • Contribute & support ideas to improve and continuously evolve all IT and software for Hellios and their customers.

  • Participate in daily scrum stand up with your team to ensure a culture of transparency, collaboration, and inclusiveness.

  • Ensure alignment of the team’s technical efforts with those across the wider organisation/business.

  • Provide insights to leadership around career development, team performance and opportunities to keep staff engagement levels high within the team.


 

Knowledge & Skills
The DevOps Engineer must a have strong understanding and previous hands-on working knowledge within a large enterprise environment with a similar technology landscape as outlined below.

  • Minimum 5 years commercial experience in DevOps engineering / DevOps role.
  • Excellent experience and knowledge of AWS.
  • Experience setting up / running the internal build and deployment environment that supports the software engineering team.
  • Experience with container services preferably AWS ECS.
  • Solid experience and knowledge working with Terraform and Github.
  • Team Player who appreciates strong communication and collaboration when working with peers.
  • Strong attention to detail and understanding of the importance of clean, clear, and maintainable code.

Education:

  • Bachelor’s degree in computer science, ICT or equivalent industry experience.

 

Apply For This Job

DevOps Engineer Contractor (Dublin)

Hellios Systems are looking for a highly capable and adaptable DevOps Engineer to join our technology/Software engineering team in Dublin. You will be tasked with supporting & evolving our web-based Supplier Information & Risk management systems. These Systems underpin the industry communities that rely on our highly accurate and compliant data services during their key supply chain/procurement management cycle.

Our current technology stack includes some of the following….
React, Typescript, ECMAScript 6, C#, .Net Core, Entity framework, Git, Azure DevOps, AWS, PostgreSQL, REST APIs and PHP

Location: Dublin, Ireland

Job Description

Key Responsibilities

  • Managing Multi-region AWS environments.
  • Manage CI/CD pipeline in AWS.
  • Manage all deployment, QA and Productions, Manager Docker containers for deployment of applications/services using AWS ECS;
  • Setup Postman to support API testing.
  • Implement and maintain monitoring stacks.
  • Process knowledge of Servers / OS requirements.


 

Knowledge & Skills
The DevOps Engineer must a have strong understanding and previous hands-on working knowledge within a large enterprise environment with a similar technology landscape as outlined below.

  • Minimum 3-5 years commercial experience in DevOps engineering / DevOps role.
  • Excellent experience and knowledge of AWS.
  • Experience setting up / running the internal build and deployment environment that supports the software engineering team.
  • Experience with container services preferably AWS ECS.
  • Solid experience and knowledge working with Terraform and Github.
  • Team Player who appreciates strong communication and collaboration when working with peers.
  • Strong attention to detail and understanding of the importance of clean, clear, and maintainable code.

Education:

  • Bachelor’s degree in computer science, ICT or equivalent industry experience.

 

Apply For This Job