Streamlining Global Supplier Registration: FTG Circuits' JOSCAR-AU Experience

When FTG Circuits was asked to complete the JOSCAR-AU registration for a JOSCAR-AU Buyer, they expected a slow and frustrating process. Instead, they discovered a responsive, professional service that exceeded expectations.

Who are FTG Circuits?

FTG Circuits operates as a critical manufacturing unit under the FTG Corporation, headquartered in Canada.

With facilities spread across North America and China (including locations in Toronto, Chatsworth - California, Fredericksburg - Virginia, Haverhill - Massachusetts, Minnetonka, - Minnesota, Toronto - Canada), FTG Circuits is a premier supplier of complex PCBs. Their products serve high-reliability sectors such as aerospace and defence, with capabilities spanning HDI, RF, thermal management, rigid, flex, and rigid-flex boards.

The organisation holds an array of industry-recognised certifications, including AS9100, IPC-1791, NadCap, MIL-PRF-31032, and ITAR/EAR or CGP. FTG Circuits’ mission is to deliver exceptional quality and service by investing in innovation, ensuring fast and consistent communication, and serving as the trusted partner of choice for their clients’ PCB requirements.

From scepticism to confidence

When a JOSCAR Buyer requested that FTG Circuits complete the JOSCAR accreditation, the initial reaction was sceptical. Having dealt with multiple third-party accreditation providers, many located closer to home, the FTG team was accustomed to cumbersome processes, long delays, and unresolved service issues. The idea of working with a certification partner located halfway across the globe raised immediate concerns around time zones, communication delays, and alignment with Canadian standards. Expectations were low, and apprehension was high.

The JOSCAR-AU team quickly changed the narrative. From the beginning, the support system stood out: prompt, personable, and solution-oriented. Despite the geographic distance and regulatory differences between the Canadian and Australian systems, FTG Circuits consistently received clear, timely, and actionable guidance.

More than a tick-box exercise

The JOSCAR-AU team demonstrated an exceptional understanding of both global compliance frameworks and the importance of personalised support. Each challenge encountered during the process was met with a detailed explanation that clarified complex terms and ensured smooth progress. The team’s responsiveness and commitment to accuracy reassured FTG Circuits that they were not just another supplier in a database, but a valued participant in a critical process.

3 ways FTG Circuits benefit from JOSCAR

Improved global credibility

The registration gave FTG Circuits a trusted benchmark in international defence supply chains, reinforcing their position with global buyers.

Stronger internal compliance

The JOSCAR process encouraged more rigorous record-keeping and documentation, helping the team respond confidently to audits and procurement reviews.

A new standard in supplier engagement

FTG Circuits now sees JOSCAR as a model for how supplier accreditation should work: efficient, thorough, and genuinely supportive.

Wayne Haskins, NPI Manager

“The JOSCAR process delivered exactly what third-party accreditation should: responsive communication, clear expectations, and real professionalism. Unlike other providers, there was no confusion, no delays, and no missed details. It was a smooth, well-managed experience from start to finish.”

Wayne Haskins, NPI Manager

“Thanks to JOSCAR, we’ve not only strengthened our internal documentation processes, but also improved how we engage with procurement teams globally. The platform gave us the credibility and confidence to meet the complex demands of our defence clients. I would absolutely recommend it to peers in the industry.”