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Current Opportunities
We are always seeking to recruit talented people that agree with our values. If you are interested in a career with Hellios please submit your CV or résumé to careers@hellios.com along with a covering letter.
Customer Success Manager
To manage the relationship with one or more Buyer organisations, strengthening the relationship to trusted partnership level and ensuring speedy completion of suppliers through the onboarding process and remaining within the system during renewal
Location: Amsterdam, Netherlands
- 3- 4 years' experience of customer success and service delivery, preferable B2B
- Proven experience in of managing customer relationships, customer success and service delivery
- Experience of managing information in a high-quality service environment
- High degree of accuracy and attention to detail
- Able to work as part of a team to meet deadlines
- Proven delivery of defined targets and deadlines
- Experience of working with a CRM
- Experience of working within a growing company
- Awareness and compliance with information security standards
- Working knowledge of procurement processes ( desirable)
- Experience of objection handling with customers
Closing Date: July 31, 2024
Job Description
Key Responsibilities Customer Success and Service Delivery
- Create an engaged partnership with your buyer customers to maximise customer success and service delivery
- Liaise with our customer service teams to ensure team members working on your buyer accounts are correctly informed of messages and approach at all times
- Develop each Buyers use of the system against Maturity Index to ensure that the Buyer gets real value from our solution
- Develop heatmaps and other tools for the Buyers to ensure that they are able to see the value of the data quickly and easily
- Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds
- Ensure supplier escalations are correctly managed and an escalation process is in place with the buyer(s) for speedy resolution
Budget and Reporting
- Participate in the budget creation process for each of your buyer accounts, setting an achievable and realistic target for each month
- Develop an account plan for each buyer
- Provide a regular status report against progress to the Sector Manager
Relationship Building
- Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the buyer customer
- Create and develop relationships with the buyer decision makers and all buyer members involved in using Hellios systems and services, especially those involved in the process, end users of the data and senior members of the buyer organisation
Monitoring performance
- Assess the Buyer against the Buyer Maturity Index t check that they are getting the best value from the use of the system
- Report performance to Country Manager as required
- Escalate issues to Country Manager when identified
Training and Development
- Facilitate on the job training to ensure buyers have excellent knowledge of the system and processes including new functionality
- Organise refresher training for your buyer from tome to time
- Identify training needs and adapt training approach to suite those needs
- Ensure training covers benefits and not just features
- Make recommendations for training including coaching and mentoring
Quality Manager
To manage the company's quality needs, including day-to-day operations, process reviews, internal audit programs, and transitioning to new ISO accreditations.
Location: Oxford, England
- 2-3 years of experience in quality management.
- Strong communication skills, both written and verbal with the ability to communicate effectively.
- Excellent time management skills
- Organisation skills with the ability to prioritise tasks and deliver to key colleagues.
- Excellent inter-personal skills
- Working knowledge of business and operational systems
- Experience with quality programmes, risk management and compliance oversight.
- Previous exposure to audit processes and delivery
- Internal auditing
- Familiarity with ISO9001 and ISO27001 standards.
- Experience in transitioning to new ISO accreditations.
Job Description
Key Responsibilities
- Day-to-day management of the group’s quality programme including quality management system.
- Conducting reviews of company policies and processes with the relevant document owners.
- Supporting business needs for quality, including training for staff on BMS, Complaints and NCR
- Co-ordinating Internal Stakeholders and external Audit partners for 3rd party accreditations
- Managing the quality, complaints and NCR processes, including resolutions.
- Establishing schedule and conducting Internal Audits of all quality processes and procedures.
- Coordinating Quarterly Quality Meeting – liaising with stakeholders, establishing slide pack and actively supporting Audit Manager in its presentation delivery: managing follow-up actions.
ESG Advisor
Drive customer engagement and support sales efforts by leveraging ESG expertise, fostering internal communication, and actively participating in ESG-related events to enhance Hellios' position in the market.
Location: Oxford, England
Knowledge and Experience
- Proven experience in customer relationship management in a B2B environment, preferably in the ESG or sustainability sector.
- Strong understanding of ESG criteria and its application in various industries.
- Excellent communication and presentation skills, with the ability to convey complex ESG concepts to diverse audiences.
- Good understanding of ESG principles, reporting frameworks (e.g., GRI, SASB), and industry trends.
- Passion for sustainability and a commitment to driving positive environmental and social impact.
- Project management skills, ensuring timely and successful delivery of objectives.
- Ability to build and maintain relationships with customers, fostering a collaborative and trust-based partnership.
Qualifications and Skills
- Bachelor’s degree in a relevant field; advanced degree or certification in ESG-related disciplines is a plus.
- Aptitude for data analysis and experience of tools for data management, including MS Excel.
- Valid driving license.
Job Description
Key Responsibilities
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Customer Engagement:
- Collaborate closely with customer service teams to build and maintain robust relationships with customers and stakeholders interested in Hellios’ ESG products.
- Provide technical expertise to support Sales opportunities, both for new and existing customers.
- Understand customer needs and effectively communicate how Hellios' ESG products can address those needs.
ESG Expertise:
- Possess in-depth knowledge of ESG criteria relevant to the industries Hellios operates in.
- Guide conversations with customers, offering insights into how Hellios ESG products can help them achieve their goals and overcome challenges.
- Stay current with industry trends and developments in ESG standards to maintain a high level of expertise.
Internal Communication:
- Collaborate with internal teams to ensure smooth execution of ESG product implementation and onboarding.
- Conduct training sessions for internal teams, including customer services and marketing, on the latest ESG trends, reporting standards, and industry best practices.
- Facilitate effective communication channels to enhance coordination among different departments.
Networking:
- Actively engage in ESG-related events, conferences, and forums to stay informed about industry developments.
- Represent Hellios to expand the company's network within the ESG space.
- Identify and pursue partnership opportunities to strengthen Hellios' position in the market.