Communicate | Collaborate | Innovate
Join us at the Business Design Centre
Friday 3rd October
Keynote & Guest Speakers
Orlando Fernández
Senior Technical Specialist - Bank of England
Orlando Fernández is a Senior Technical Specialist at the Recovery, Resolution and Resilience team in the Prudential Policy Directorate of the Bank of England (BoE). He has been with the BoE working on a range of policy areas for 13 years. In his current role, Orlando focuses on cyber, operational resilience and third-party risk management. In that capacity, Orlando was one of the key architects of the: new regime for critical third parties to the UK financial sector, which was developed jointly by the BoE/Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA); and PRA Supervisory Statement on ‘Outsourcing and third-party risk management’ (SS2/21). On the international front, Orlando has represented the BoE at the: Financial Stability Board (FSB) where he was a major contributor to the third party risk management toolkit for financial authorities and financial institutions published in 2023. Basel Committee on Banking Supervision, where he was part of the expert group that developed the draft Principles for the sound management of third-party risk published earlier this year. European Banking Authority (EBA) expert group that produced the 2019 Guidelines on Outsourcing.
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George Booth
Chief Procurement Officer - Lloyds Banking Group
George is the Chief Procurement Officer for Lloyds Banking Group. With 30-years’ business experience gained in the global hi-tech manufacturing and financial services industries - specialising in sourcing, supply chain management, sustainability, supplier assurance, risk management, mergers and acquisitions. A transformational business leader who is commercially astute and customer focused. With a track record of building high performing and diverse teams to design, develop and deliver business strategies for benchmark results. A strong believer in talent progression, diversity and lifelong learning being at the heart of business success. Leading a team of over 300 colleagues based in the United Kingdom and managing an annual cash supplier expenditure of c.£6bn across more than three thousand active suppliers. The team secure value for the Group, mitigate and manage wide ranging risks, ensure first mover advantage on technology innovation and deliver sustainable Sourcing across all categories of spend. With a passion for the Sourcing profession and the opportunities it provides, George is highly energised by his role and working with amazingly talented people to solve some of the most vexing challenges. George is the Deputy Chair of the Lloyds Banking Group Scottish Executive Committee and a regional sponsor for the School of Social Entrepreneurs, a key community programme for the Group. George lives in Scotland with his wife, two children and dog.
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Ian Trinder
Director - PwC
Ian has 17 years of experience in third party risk management and outsourcing, including transformation, operating models, execution, and framework design and implementation. He has worked with a number of the world’s leading financial institutions across Europe and North America and has designed, implemented, and optimised TPRM programmes in complex and distributed environments. He leads PwC’s global Third-Party Assessments centre of excellence, ensuring standards and methodology are consistently applied and delivered, as well as being the TPRM Transformation Leader in the UK.
Nick Turner
Group Chief Executive – NFU Mutual
Nick was appointed Group Chief Executive of NFU Mutual in April 2021 after eight years on the board as Sales & Agency Director, and is responsible for managing the business of the UK’s leading rural insurer. Nick first joined the NFU Mutual board in 2013 and for eight years, managed the Group’s Agency network across the UK, as well as Distribution and Sales for General Insurance and Financial Services. Nick has a long association with the Chartered Insurance Institute and was President in 2019/20. In 2016/17, he was President of the CII’s Personal Finance Society, the professional body for financial advisers across the UK. Prior to becoming president, Nick was member Director for five years bringing both strategic and practical expertise to the Personal Finance Society board. Before joining NFU Mutual, Nick spent 27 years at AXA in a wide variety of roles in Sales and Business Development as well as Marketing and Strategy across Life, General Insurance and Global Partnerships. Nick enjoys playing guitar, drawing graphic novels and rural walking with his partner Dee, and their two dogs.
Read moreOrlando Fernández is a Senior Technical Specialist at the Recovery, Resolution and Resilience team in the Prudential Policy Directorate of the Bank of England (BoE). He has been with the BoE working on a range of policy areas for 13 years. In his current role, Orlando focuses on cyber, operational resilience and third-party risk management. In that capacity, Orlando was one of the key architects of the: new regime for critical third parties to the UK financial sector, which was developed jointly by the BoE/Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA); and PRA Supervisory Statement on ‘Outsourcing and third-party risk management’ (SS2/21). On the international front, Orlando has represented the BoE at the: Financial Stability Board (FSB) where he was a major contributor to the third party risk management toolkit for financial authorities and financial institutions published in 2023. Basel Committee on Banking Supervision, where he was part of the expert group that developed the draft Principles for the sound management of third-party risk published earlier this year. European Banking Authority (EBA) expert group that produced the 2019 Guidelines on Outsourcing.
CloseGeorge is the Chief Procurement Officer for Lloyds Banking Group. With 30-years’ business experience gained in the global hi-tech manufacturing and financial services industries - specialising in sourcing, supply chain management, sustainability, supplier assurance, risk management, mergers and acquisitions. A transformational business leader who is commercially astute and customer focused. With a track record of building high performing and diverse teams to design, develop and deliver business strategies for benchmark results. A strong believer in talent progression, diversity and lifelong learning being at the heart of business success. Leading a team of over 300 colleagues based in the United Kingdom and managing an annual cash supplier expenditure of c.£6bn across more than three thousand active suppliers. The team secure value for the Group, mitigate and manage wide ranging risks, ensure first mover advantage on technology innovation and deliver sustainable Sourcing across all categories of spend. With a passion for the Sourcing profession and the opportunities it provides, George is highly energised by his role and working with amazingly talented people to solve some of the most vexing challenges. George is the Deputy Chair of the Lloyds Banking Group Scottish Executive Committee and a regional sponsor for the School of Social Entrepreneurs, a key community programme for the Group. George lives in Scotland with his wife, two children and dog.
CloseNick was appointed Group Chief Executive of NFU Mutual in April 2021 after eight years on the board as Sales & Agency Director, and is responsible for managing the business of the UK’s leading rural insurer. Nick first joined the NFU Mutual board in 2013 and for eight years, managed the Group’s Agency network across the UK, as well as Distribution and Sales for General Insurance and Financial Services. Nick has a long association with the Chartered Insurance Institute and was President in 2019/20. In 2016/17, he was President of the CII’s Personal Finance Society, the professional body for financial advisers across the UK. Prior to becoming president, Nick was member Director for five years bringing both strategic and practical expertise to the Personal Finance Society board. Before joining NFU Mutual, Nick spent 27 years at AXA in a wide variety of roles in Sales and Business Development as well as Marketing and Strategy across Life, General Insurance and Global Partnerships. Nick enjoys playing guitar, drawing graphic novels and rural walking with his partner Dee, and their two dogs.
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Risk and Regulations — The Role of AI in TPRM
Chair: Dr Steve New
Steve New is Associate Professor in Operations Management and Director of Graduate Studies at Saïd Business School, University of Oxford, and Senior Fellow at Hertford College. Steve began his career as an engineer, working for Rolls Royce while completing a degree in physics at Southampton University. After a spell in management consultancy, he completed his doctorate at Manchester Business School (MBS). This work was sponsored by the Eaton Corporation, for whom Steve worked while studying.He subsequently taught at the Manchester School of Management, UMIST (now merged with MBS), before joining Saïd Business School in 1996, where he has served as Vice Dean of the school. Steve has published extensively in the fields of procurement, supply chain management and quality improvement, with his work appearing in journals ranging from the Harvard Business Review to the British Medical Journal. Much of his work is inter-disciplinary, and he collaborates extensively with colleagues from across disciplines. He regularly works as a consultant with a wide range of clients in the private, public and third sectors.
Nick Benett
CTO - Castle Trust Bank
Nick is CTOO at Castle Trust Bank, where he leads both Technology and Operations teams. He joined in April 2021, having previously held senior leadership roles at Tandem Bank and Santander. At Tandem, he was COO with oversight of Operations, IT, Cyber and Supplier Partnerships, leading on creating strategy and plans that supported Tandem’s growth. At Santander, he was COO of its SME & Corporate Bank. Previously, Nick worked in management consulting for both Accenture and EY. He holds an MA from the University of Oxford and an Executive MBA from IE Business School.
Sharon Gould
Supplier Security Risk Manager - Nationwide Building Society
Sharon leads the third party security and resilience risk team. Conducting supplier due diligence and managing risk through the life of the engagement, including cyber health monitoring in the supply chain. Sharon has over thirty years of experience in data protection and cyber security, working in the charitable and police sectors, as well as financial services. She began her career working for the Information Commission where she developed her commitment to individual rights in relation to data protection and the security of personal data. Coming from a legal compliance background, Sharon has a law degree, is a Certified Information Security Manager and a Certified GDPR Practitioner. Sharon currently represents Nationwide as an Ambassador to the National Cyber Resilience Centres Group, working with Policing & NCSC to promote Cyber Essentials to SMEs.
Read moreSharon leads the third party security and resilience risk team. Conducting supplier due diligence and managing risk through the life of the engagement, including cyber health monitoring in the supply chain. Sharon has over thirty years of experience in data protection and cyber security, working in the charitable and police sectors, as well as financial services. She began her career working for the Information Commission where she developed her commitment to individual rights in relation to data protection and the security of personal data. Coming from a legal compliance background, Sharon has a law degree, is a Certified Information Security Manager and a Certified GDPR Practitioner. Sharon currently represents Nationwide as an Ambassador to the National Cyber Resilience Centres Group, working with Policing & NCSC to promote Cyber Essentials to SMEs.
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ESG Rebalanced:
The Social & Governance Imperative
Sponsored by:
Isabella Tull
Optimisation as a Service Practice Director - 2Data
Isabella Tull is the Optimisation as a Service Practice Director at 2Data, where she supports companies globally in designing and implementing optimisation plans that keep their software environments running at peak performance. A Deloitte alum, she brings deep expertise in strategic software planning, operational efficiency, and long-term optimisation strategies. With a results-driven mindset, Isabella ensures organisations continually achieve maximum value from their technology investments.
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Freya Smith
Business Engagement Manager - Unseen
Freya Smith is a Business Engagement Manager who has been working at Unseen for 3 and a half years. Freya works predominantly with clients in financial services to improve business' approaches towards modern slavery. This includes working in a diverse range of business areas, including procurement, sustainable business and vulnerable customers teams.
Liese Spicer
Procurement Governance Manager - NFU Mutual
With over 25 years in Procurement, Liese is Governance Manager at NFU Mutual. Liese’s remit includes the oversight of third party risks including ESG and regulatory compliance. Liese’s work on ESG focuses on collaborating with the supply chain to reduce carbon emissions, encouraging the use of social enterprises to widen supplier diversity and educating the business on Modern Slavery.
Read moreIsabella Tull is the Optimisation as a Service Practice Director at 2Data, where she supports companies globally in designing and implementing optimisation plans that keep their software environments running at peak performance. A Deloitte alum, she brings deep expertise in strategic software planning, operational efficiency, and long-term optimisation strategies. With a results-driven mindset, Isabella ensures organisations continually achieve maximum value from their technology investments.
CloseWith over 25 years in Procurement, Liese is Governance Manager at NFU Mutual. Liese’s remit includes the oversight of third party risks including ESG and regulatory compliance. Liese’s work on ESG focuses on collaborating with the supply chain to reduce carbon emissions, encouraging the use of social enterprises to widen supplier diversity and educating the business on Modern Slavery.
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Boardroom Priorities:
What Matters Now
Chair: Paul Huggett
UK Managing Director - Hellios
Paul Huggett is the UK Managing Director at Hellios Information, who helps buying organisations in finance, defence, aerospace, and security simplify the collection and management of their supplier information to strengthen their supply chains. Paul has over 30 years of experience in supplier compliance, relationship management, operational risk, and organisational change. He leads UK operations and account management, driving the development and growth of the Financial Services and Defence communities. Prior to joining Hellios, Paul held senior roles at Nationwide Building Society, Bank of Ireland, Lloyds Banking Group, Barclays Wealth, and Deutsche Bank. Earlier in his career, he worked in internal audit, led transformation and outsourcing programmes, and managed global technology deployments. Paul is committed to sharing knowledge, and regularly speaks at conferences and events, to share his perspective on Third-Party and Supply Chain Risk.
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Frank Oort
Procurement Director - DELA
Frank Oort is Procurement Director at DELA, a leading funeral insurance and services provider in the Netherlands, Belgium, and Germany. With over 25 years of experience in procurement, supply chain and third-party risk management, Frank has led international transformation and cost optimization programs across several sectors including Logistics, FMCG, Private Equity and Retail. Furthermore, Frank was a commercial director for PwC and BCG. As a former senior leader, he brings deep expertise in Procurement based themes like governance, compliance, transformation and optimisation programs. As both a practitioner and advisor, Frank offers a sharp board-level perspective on the evolving role of procurement in driving business resilience - insights he brings to the FSQS Live C‑Suite panel.
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George Booth
Chief Procurement Officer - Lloyds Banking Group
George is the Chief Procurement Officer for Lloyds Banking Group. With 30-years’ business experience gained in the global hi-tech manufacturing and financial services industries - specialising in sourcing, supply chain management, sustainability, supplier assurance, risk management, mergers and acquisitions. A transformational business leader who is commercially astute and customer focused. With a track record of building high performing and diverse teams to design, develop and deliver business strategies for benchmark results. A strong believer in talent progression, diversity and lifelong learning being at the heart of business success. Leading a team of over 300 colleagues based in the United Kingdom and managing an annual cash supplier expenditure of c.£6bn across more than three thousand active suppliers. The team secure value for the Group, mitigate and manage wide ranging risks, ensure first mover advantage on technology innovation and deliver sustainable Sourcing across all categories of spend. With a passion for the Sourcing profession and the opportunities it provides, George is highly energised by his role and working with amazingly talented people to solve some of the most vexing challenges. George is the Deputy Chair of the Lloyds Banking Group Scottish Executive Committee and a regional sponsor for the School of Social Entrepreneurs, a key community programme for the Group. George lives in Scotland with his wife, two children and dog.
Read morePaul Huggett is the UK Managing Director at Hellios Information, who helps buying organisations in finance, defence, aerospace, and security simplify the collection and management of their supplier information to strengthen their supply chains. Paul has over 30 years of experience in supplier compliance, relationship management, operational risk, and organisational change. He leads UK operations and account management, driving the development and growth of the Financial Services and Defence communities. Prior to joining Hellios, Paul held senior roles at Nationwide Building Society, Bank of Ireland, Lloyds Banking Group, Barclays Wealth, and Deutsche Bank. Earlier in his career, he worked in internal audit, led transformation and outsourcing programmes, and managed global technology deployments. Paul is committed to sharing knowledge, and regularly speaks at conferences and events, to share his perspective on Third-Party and Supply Chain Risk.
CloseFrank Oort is Procurement Director at DELA, a leading funeral insurance and services provider in the Netherlands, Belgium, and Germany. With over 25 years of experience in procurement, supply chain and third-party risk management, Frank has led international transformation and cost optimization programs across several sectors including Logistics, FMCG, Private Equity and Retail. Furthermore, Frank was a commercial director for PwC and BCG. As a former senior leader, he brings deep expertise in Procurement based themes like governance, compliance, transformation and optimisation programs. As both a practitioner and advisor, Frank offers a sharp board-level perspective on the evolving role of procurement in driving business resilience - insights he brings to the FSQS Live C‑Suite panel.
CloseGeorge is the Chief Procurement Officer for Lloyds Banking Group. With 30-years’ business experience gained in the global hi-tech manufacturing and financial services industries - specialising in sourcing, supply chain management, sustainability, supplier assurance, risk management, mergers and acquisitions. A transformational business leader who is commercially astute and customer focused. With a track record of building high performing and diverse teams to design, develop and deliver business strategies for benchmark results. A strong believer in talent progression, diversity and lifelong learning being at the heart of business success. Leading a team of over 300 colleagues based in the United Kingdom and managing an annual cash supplier expenditure of c.£6bn across more than three thousand active suppliers. The team secure value for the Group, mitigate and manage wide ranging risks, ensure first mover advantage on technology innovation and deliver sustainable Sourcing across all categories of spend. With a passion for the Sourcing profession and the opportunities it provides, George is highly energised by his role and working with amazingly talented people to solve some of the most vexing challenges. George is the Deputy Chair of the Lloyds Banking Group Scottish Executive Committee and a regional sponsor for the School of Social Entrepreneurs, a key community programme for the Group. George lives in Scotland with his wife, two children and dog.
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Lynne Northcote
Head of Global Procurement - Fidelity International
Lynne joined Fidelity International in July 2023 as the Head of Global Procurement, bringing with her a wealth of experience from across the financial services and technology sectors. She leads a global team of over 120 procurement professionals across the entire procure to pay supply chain. With a strong background in transformation, customer journeys and third-party risk management, Lynne plays a key role in ensuring Fidelity's Procurement function delivers value, drives efficiency, and maintains robust risk controls. Her team collaborates across the entire organisation, making Procurement one of the few functions with a truly enterprise-wide reach. Prior to joining Fidelity, Lynne held senior procurement and transformation roles in the financial services industry, and earlier in her career worked at IBM, where she was instrumental in setting up global service centres - a role that involved extensive international travel and cross-cultural collaboration. Throughout her career, she has remained committed to putting the customer at the heart of every decision, championing simplicity and clarity in all business processes and leading with purpose. Lynne holds a Practitioner Diploma in Executive Coaching, is a certified Disciplined Agile Scrum Master and Agile Practitioner and earned a BA (Hons) in Business Management & Economics. She also holds Chartered Institute of Purchasing & Supply (MCIPS). Known for her authentic leadership style, Lynne is deeply passionate about creating inclusive, psychologically safe environments where teams can thrive. She leads with empathy, encourages curiosity, and believes in empowering others.Based in Scotland, Lynne lives with her husband Tony, their two children Jamie and Olivia, and their dog, Luna. She remains an avid learner, particularly interested in people, culture, and the dynamics of high-performing teams. As a working mum, role model, and senior leader, Lynne continues to influence, inspire, and lead with purpose.
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Rob Bannister
Commercial and Contracts Specialist - CoCo Global
Rob has 25 years of experience in IT and non-IT procurement within the Financial Services industry, excelling in greenfield procurement, investment banking, and M&A activities. He is skilled in stakeholder engagement and building supplier relationships, consistently delivering key services and commercially beneficial outcomes that exceed client expectations.
Read moreLynne joined Fidelity International in July 2023 as the Head of Global Procurement, bringing with her a wealth of experience from across the financial services and technology sectors. She leads a global team of over 120 procurement professionals across the entire procure to pay supply chain. With a strong background in transformation, customer journeys and third-party risk management, Lynne plays a key role in ensuring Fidelity's Procurement function delivers value, drives efficiency, and maintains robust risk controls. Her team collaborates across the entire organisation, making Procurement one of the few functions with a truly enterprise-wide reach. Prior to joining Fidelity, Lynne held senior procurement and transformation roles in the financial services industry, and earlier in her career worked at IBM, where she was instrumental in setting up global service centres - a role that involved extensive international travel and cross-cultural collaboration. Throughout her career, she has remained committed to putting the customer at the heart of every decision, championing simplicity and clarity in all business processes and leading with purpose. Lynne holds a Practitioner Diploma in Executive Coaching, is a certified Disciplined Agile Scrum Master and Agile Practitioner and earned a BA (Hons) in Business Management & Economics. She also holds Chartered Institute of Purchasing & Supply (MCIPS). Known for her authentic leadership style, Lynne is deeply passionate about creating inclusive, psychologically safe environments where teams can thrive. She leads with empathy, encourages curiosity, and believes in empowering others.Based in Scotland, Lynne lives with her husband Tony, their two children Jamie and Olivia, and their dog, Luna. She remains an avid learner, particularly interested in people, culture, and the dynamics of high-performing teams. As a working mum, role model, and senior leader, Lynne continues to influence, inspire, and lead with purpose.
CloseRob has 25 years of experience in IT and non-IT procurement within the Financial Services industry, excelling in greenfield procurement, investment banking, and M&A activities. He is skilled in stakeholder engagement and building supplier relationships, consistently delivering key services and commercially beneficial outcomes that exceed client expectations.
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