Renewal is required annually to ensure the information and documents provided remain accurate and up to date. This helps maintain your company’s visibility to buyers within the FSQS community and ensures continued alignment with their compliance requirements.

Yes. Even if nothing has changed, you must renew annually by confirming your details and resubmitting your questionnaire in order to maintain your FSQS Certification.

Please visit the below link to login to the FSQS online portal so you can start your renewal:

FSQS Login Page

Once you are logged in, please follow the steps below to initiate the renewal.

1. Select Questionnaire from the navigation banner at the top of the portal.

2. Select the Start Renewal button on the questionnaire page.

3. A pop-up box will appear confirming that you would like to initiate your renewal – Select Yes

Once this action has been taken, you will be presented with the most up to date version of the questionnaire. The information you provided most recently will remain pre-populated for you to review and there may also be some new questions which you will need to answer.

The questionnaire is reviewed regularly by the FSQS buyers and may be updated from time to time to reflect regulatory changes or evolving requirements within the Financial Services industry. New questions ensure that FSQS buyers have the most relevant and up-to-date information.

• Green – Indicates that all questions in the section have been completed.

• Amber – Indicates that some questions have been answered, but there are still outstanding responses.

• Grey – Indicates that no questions in the section have been answered yet.

Depending on the responses in your questionnaire, you may be asked to provide:

• Insurance certificates, including Employers Liability, Public Liability, Professional Indemnity, Contractor’s All Risks, Products Liability and Cyber Liability
• Policies and Internal Procedures such as anti-bribery, conflict of interest, financial sanctions, complaint handling, customer treatment, anti-money laundering, health & safety, information security, business continuity, diversity & inclusion and environmental policies and reporting.
• External Certificates and Reports including ISO certifications, Cyber Essentials and SOC or ISAE reports

You will also benefit from making sure you have access to your latest financial information and ensuring this aligns with your latest public records.

If a subscription payment is required, you’ll be prompted once all Stage 1 questions are complete, and you’ve selected ‘Proceed’.

The system will automatically determine whether Stage 2 and a payment apply to your registration, based on your organisation’s size.

Please see here for the FSQS subscription payment thresholds.

If you enter ‘0’ into any of the determining fields (questions 1.3.5, 1.3.6, 1.3.7.4 and 1.3.7.5) or you answer ‘no’ to question 1.3.7.4.0 then we will not be able to make an accurate size classification and the largest fee will
automatically apply if Stage 2 is required.

In order to proceed with the registration, all questions must be answered. If you do not wish to disclose your financial information including your latest annual revenue or number of employees then we advise you to populate the fields with ‘0’. Please note that entering 0 and not providing the accurate figures will mean we are unable to calculate the size of your organisation and you will be automatically classified as Non-SME so the full fee will be required if you are a Stage 2 supplier.

You can pay online through the portal, over the phone, or by bank transfer.

The fastest way to make payment is via the FSQS questionnaire portal – just click the ‘Pay now’ button on your supplier dashboard after you log in. Payments may be made by Visa, Mastercard or Amex. Online payment transactions are processed securely through Sage Pay and Hellios does not store any card details.

If a proforma invoice is required, please contact us and we’ll arrange for one to be sent.

Once the payment has been triggered you can pay at any time before you submit.

Upon receipt of payment, a VAT invoice will be emailed to the person registered as the primary contact in Stage 1 Qualification.

If payment is required then it will need to be received before your questionnaire can be submitted. We cannot begin the process to validate your answers until any outstanding payment has been received.

Your renewal is only complete and visible to your customer buyers once the validation process is successfully complete.

If your change is limited to a trading name update, you can update this in section 1.1 of the FSQS questionnaire during your renewal. However, if your legal entity has changed, please contact us directly to discuss the next steps required.

We encourage suppliers to begin the renewal process as soon as they receive the invitation to avoid delays.

If the FSQS renewal deadline is missed, your account may be at risk of expiry. In this case, you could lose your existing data, as outdated information is only retained for a limited period after the deadline. 

If you believe you may miss the renewal deadline, please contact us as soon as possible so we can discuss the next steps.

Once you have started the renewal you will need to first review and answer all Stage 1 questions. Stage 2 will only be unlocked for your amendments once you have answered all Stage 1 questions and clicked ‘Proceed’.

Once your questionnaire has been submitted and, where applicable, payment has been received, it will be passed to our validations team for review.

Our validations team aims to review the answers provided within your questionnaire within 3–5 working days following submission.

We encourage suppliers to submit their renewal as early as possible to allow sufficient time to respond to any clarification requests.

To help avoid delays, please ensure:

• You have reviewed all pre-populated data and confirmed it is accurate and up to date
• The latest version of all required documentation has been uploaded
• Your financial information is current and, where applicable, aligns with public record
  

If clarification or additional information is required, we’ll contact you via phone or email.