FSQS Help & Support for Buyers

Access to Hellios communities is managed by the nominated person (or people) within your organisation. Hellios is unable to arrange access without authorisation from a nominated person. If you are unsure who this is, please contact the FSQS Support Team via fsqs@hellios.com or +44(0)1865 959120.

Before being able to log in, you will receive an email welcoming you to the community. This email contains a link that is unique to you – click the 'GET STARTED' button to activate your unique link.

This will take you through to the following page where you can set your password.

Enter your chosen password into the box provided, then again to confirm it.

When setting your password, you will be asked to make it strong by ensuring it is at least 8 characters long and includes the following: lower case letters, upper case letters, numbers and special characters.

Once done, click the submit button to set your password.

You will then be taken to the main system login page.

Browse to the FSQS system via https://fsqs2-buyer.hellios.com.

Enter your username and password, then click the pink ‘Log in >’ button to access the system.

If in the future you forget your password, simply click the ‘Don’t remember your password?’ link to start the renew password process.

After clicking the link, you will be asked to enter your username – which is your registered email address – then click 'Send email'.

Check your inbox for the email which will contain a unique link for you to reset your password.

Click the link in the email and follow the process to reset your password, which is similar to the process you completed when initially setting your password.

Using the search box (highlighted below) on the home page, enter the name, location, risk level, status or identifying number of the supplier you wish to find.

If the supplier is registered, their information will appear on the search results:

To access the supplier record, simply click the supplier's name:

This will take you through to the supplier overview page:

From this screen you can:

• View the supplier's statuses, SME determination and risk score
• View the primary contact details for the supplier
• Download a PDF of the supplier's details and published information
• View the supplier's full published questionnaire answers and documents
• Tag the supplier to your organisation (if you are an admin user)
• Follow the supplier to receive alerts to your email address

The Hellios system is designed for the fast and easy access of supplier information online.

Download PDF

The supplier's questionnaire answers can also be downloaded as a PDF. Use the button towards the top of the page to download a full copy of the supplier's details and questionnaire answers.

View questionnaire

To view the supplier's questionnaire, simply click on 'Questionnaire' in the left-hand panel.

This will expand to show a list of the questionnaire sections that the supplier has completed. Click on the section names to view the supplier's corresponding information and documents.

The supplier sourcing tool allows you to quickly and easily search for suppliers using multiple criteria, including goods or services supplied, supplier completion status, certifications held and other criteria. This can greatly speed up the process of sourcing suppliers for a new or renewing contract, RFx shortlists or for market research.

To access the supplier sourcing tool, either click the search icon on the left-hand navigation or the Source Suppliers box on your home page. This will take you to the following screen:

Your search results can be filtered using the criteria in the left panel as well as by using the main search bar.

Scroll down the page to see the full list of filters, including status, product/service categories, size, location and policy documents.

Having selected the filters you wish to use, click the pink ‘APPLY FILTERS’ box to update your search results. Click ‘RESET FILTERS’ at any time to return to your original search results.

The right-hand panel displays your list of search results. From this panel you can:

View the supplier record

Follow a supplier, to keep track of updates and progress of the supplier

Tag a supplier to your organisation (if you are an admin user)

The system includes a 'Follow' feature to allow users to receive daily email notifications on chosen suppliers' registrations.

If you choose to follow a supplier, you will be sent email updates daily or whenever there is a change in the supplier's questionnaire status, documents status or CompanyWatch H-Score.

You can opt to 'Follow' a supplier from either the search results page:

or the supplier record view:

Clicking the star icon to follow a supplier will open the following box. From here you can select which changes you would like to track for that supplier.

You will then notice the 'Follow button on the supplier record page change to 'Followed' and the 'Follow' star icon on the search results change to a blue star:

Please note: Only admin users can tag suppliers

Tagging a supplier provides a simple way to link that supplier to your organisation for:

• Reporting and dashboards.
• So that Hellios knows to manage the supplier on your behalf.
• And so that the supplier is presented with your code of conduct compliance questions in Stage 1, if relevant.

It allows you to store information, comments and documents about that supplier that only colleagues in your organisation can view.

To tag a supplier, simply either click ‘Tag’ button next to each supplier listed in your search results:

Or click ‘Your information’ on the View Supplier page:

Either will take you through to the following screen where you can add information.

The system will auto-save any information you add. As soon as you add a Vendor ID, the supplier will become 'Tagged' which is indicated at the top of the left-hand panel on the View Supplier page and in the search results list.

My Suppliers

Once tagged, a supplier will appear on the 'My Suppliers' page. This can be accessed by the navigation icon on the left-hand navigation or via the ‘My Suppliers’ box on your home page:

'My Suppliers' provides an immediate view of all tagged and followed suppliers for your organisation.

Browse the list or use the search tool to locate a particular supplier.

Clicking the supplier name will take you through to that supplier's overview page where you can view all information about the supplier, including their questionnaire answers and any documents they have uploaded.

Use the enhanced reporting tool to create, save and export powerful reports across your organisation's supplier community.

Click the reports icon on the main navigation or the reports box to the right-hand side of your home page to access the reports page.

On this page you will see three tabs:

• Community reports – common reports available to all users of the community
• Buyer reports – reports that are specific to your organisation
• My reports – reports that personal to you

To create a new report, simply click the 'Create Report' button to the top right of the screen. This will open up the report builder.

To build a report, click 'Supplier' (highlighted in pink) to the left hand side of the screen to open up the list of possible fields you can add to your report. Drag and drop the fields that you want to report on - moving them from the left-hand side into the centre. Whole sections of fields can be pulled into the report by dragging the section node across. The report will build in real time, populating with data as you build it.

Any field in the Questionnaire as well as system fields such as supplier statuses, risk level and SME determination, can be reported on.

Data can be filtered using the filter column on the right-hand side (click the < symbol to open the filter panel.)

Multiple filters can be added by dragging more fields onto the filter column. Each criteria can be controlled further by selecting how it should be evaluated. Click the link to the top right of the screen to view the options, which includes equal to, not equal to, before, after and ranges.

Whilst building the report, you can undo or redo elements using the buttons on the toolbar:

Adjust the sort order of columns using the ‘Sort’ button:

And select whether to work with sample data, a full data set or no data at all when creating your report.

To save this report, click the 'Save Icon'.

This will save the report to 'My reports', so you can re-run it at any time in the future. You can also access shared reports saved by colleagues via the 'Buyer Reports' area.

To set the report back to its last saved state, the reporting tool includes a ‘reset’ button.

To download the report into a familiar format, click the Export button.

You can also schedule for a report to run at a specified time and be emailed straight to your inbox or a colleague’s. To do this, right click on the relevant report and select ‘schedule’.

Clicking 'Create schedule' will display the following screen where you can set the date and time you want to receive the report and if it is recurring.

Finally, click the notifications tab to set the where you want the report emailed to. You can send to multiple people, just add their email addresses separated by a comma. If you just want to know that the report has been run and sent out, simply add your contact details into the 'Send job status notifications' form on the right-hand side.

Clicking the 'ADD USER' button will launch a form for you to add the new user's details.

Complete the form, then click the 'ADD' button to add the user.

Click the user's name to access their account, make any amendments then click 'Save'.

Changes will be active immediately.

There are three possible roles for users - Standard, Standard Plus and Admin.

All users can search, view reports, view dashboards, follow suppliers and see which suppliers are tagged to your organisation.

Standard plus and admin users have the added ability to build reports.

Admin users are also able to create and manage users for your organisation as well as tag and un-tag suppliers.

Use the 'My Account' section to manage your own account information and credentials.

Click the icon on the left-hand navigation to access your account profile page. From here you can update your details.

Please note: You cannot change your email address as this is intrinsically linked to your system access. If you need to change your email address please contact the FSQS Support Team via fsqs@hellios.com or +44(0)1865 959120. .