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Simplifying Arquia Banca’s supplier due diligence process to ensure regulatory compliance


How we helped Arquia Banca streamline and digitalise their 3rd party risk management system. See how we can do the same for you.

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Who is Arquia Banca?


Founded in 1980, Spanish bank Arquia Banca provide mortgages, motor insurance and loans to individual professionals and businesses. With a strong focus on personalised and specialised service, Arquia Banca offer financial services to those who may find it challenging to get approval for mortgages or loans because they are self-employed or own their own business.

As part of their ethos of supporting their employees and customers alike, Arquia have prioritised mitigating risk in their supply chain as part of a wider plan to digitise and streamline their processes. 
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What was their challenge?

Spending too much time manually updating databases

Struggling to keep up with emerging regulations, such as DORA

Difficulty managing supplier data from different sources

Obtaining supplier information uses too many internal resources

FSQS removes the uncertainty and effort around establishing supplier compliance by gathering all the information necessary for due diligence.
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With new and complex regulations constantly emerging – and regulations such as DORA penalising financial institutions for supplier non-compliance – checking supplier conformity had become too time consuming for Arquia Banca.

By taking on board the burden of verifying suppliers and presenting a single view of current regulatory status, FSQS has allowed Arquia Banca to reallocate internal resources with employees focussing on the monitoring and custom management of the most critical suppliers which allows identification of the main risk focal points and the key associated controls to minimise said risks.

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FSQS provides Arquia with a secure, single, centralised platform that provides an up-to-date, accurate snapshot of regulatory compliance across their supply chain. 

 “The third-party due diligence and secure data presented within FSQS is a huge benefit for us – as well as the support our suppliers get in achieving and maintaining compliance.”

Càndid Andreu Miralles
Deputy Director General of Media
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Taking the IT and cybersecurity risk management model as a reference, only 10% of suppliers are categorised at the highest levels in terms of their criticality and contract value. This means that the evaluation and periodic review of the measures implemented by the remaining 90% of suppliers can be channelled through FSQS.

Top three benefits for Arquia

Easy to demonstrate compliance

Supports a wider digitalisation strategy

Reduced administrative workload for internal teams

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The FSQS community is an opportunity to hear and exchange ideas with other members of the industry, large and small, including the financial regulator. 

As a specialised bank, Arquia Banca find the FSQS events invaluable and a unique opportunity to be involved in industry-shaping discussions. FSQS events provide a unique platform to exchange views and best practice with industry peers, as well as learn first-hand what may be just around the corner in terms of regulatory compliance.

“The first time we experienced Hellios was at a community event, so we could see from the outset how we could benefit from these networking events with our peers. Being part of the FSQS community is a way in which we can ensure our own goals are not only supporting our customers but are aligned with the industry.”

Càndid Andreu Miralles
Deputy Director General of Media
Being part of FSQS has enabled Arquia Banca to minimise risks in their supply chain and conform with new and upcoming regulations, all while saving valuable in-house resource.

FSQS allows Arquia Banca to efficiently develop a significant part of their supplier due diligence process, freeing up their staff to work on other tasks. They’ve effectively gained three full time employees thanks to FSQS.

"We operate in a complex regulatory environment; therefore, it is essential to have a robust system that allows optimal management with suppliers and minimises risks in the supply chain as much as possible. Being part of FSQS allows us to continue advancing in security, offering the best service to our customers, hand in hand with a leading community in our sector.”

Xavier Ventura
CEO