LV= are a leading financial services provider and a mutual.Download
FSQS (Financial Services Qualification System) is a community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for managing the increasing complexity of third and fourth-party information needed to demonstrate compliance to regulators, policies and governance controls.
One of the key aims of FSQS is to ensure that the information that suppliers and third parties are asked to provide to their clients is proportionate to the types of goods of services being supplied. A dynamic three-stage process is used to ensure that the process is tailored, and therefore as efficient as possible.
Stage 1 collects basic information about a supplier or third party to produce a profile on their legal entity, financial status and the nature of goods and services being supplied. This information allows an inherent risk assessment to be performed to determine if Stage 2 is needed in order to collect more detailed information.
Stage 2 requires the completion of a more detailed questionnaire along with supporting evidence, such as policies and certificates. To make the process as efficient as possible, only questions relevant to the nature of goods and services indicated in Stage 1 are asked, and most of the questions have selectable answers rather than requiring lengthy written responses.
Stage 3 involves an onsite assessment to test a number of the key areas in Stage 2, including cyber security, business continuity, data privacy, fourth parties, and conduct risk. Stage 3 is applicable for suppliers of services where more detailed due diligence is needed to demonstrate regulatory and legal compliance.
Hellios’ expert team of validators check all information that is submitted against strict guidelines set by the buyer members of the community and work with each supplier to ensure the information is as accurate as possible before being published on the FSQS system.
Once published, buyer members can access the supplier’s information securely and use in searches, reports and graphical dashboards to help manage the due diligence and compliance process.
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“By standardising third-party supplier’ due diligence, each supplier has the chance to unlock access to the whole banking sector through one streamline process.”
“Our good sense approach to business is no different to our relationship with valued suppliers. The Financial Services Supplier Qualification System makes partnering with Shawbrook simpler, fairer and more transparent.”
“FSQS is a living system that develops as the regulatory and risk landscapes evolve – we are already starting to look at how we might be able to further extend buyer cooperation to mutual benefit in the future. I look forward to seeing the system flourish further over coming years.”
Over time, LV= has benefited considerably from the amount of time we saved searching for supplier policy compliance information and knowing it to be validated and up to date. We also continually benefit from the connections that FSQS has provided through its Governance Groups and forum discussions and this has enabled us as a business to maintain best practices which can be validated by other leading industry professions.
“We joined the FSQS community to help simplify and improve the way we and our suppliers manage compliance and risk to our customers.”
“FSQS has provided OWB with independent audit of our working practices and a level of compliance and regulation that the marketing communications we design and deliver for our financial servies clients is robust, positioned effectively and cognisant of regulations”
“The Curve Group have recently been awarded a contract with one of the buyers on FSQS to help them to recruit their first Commercial Banking team – their standard turn around on contracts are 30 days+ which would have hampered our implementation plan and therefore the speed at which we could have sourced their team, but because of FSQS qualification, they were able to contract with us within 24 hours.”